Senior Product Manager

Senior Product Manager
Indianapolis, IN or San, Antonio, TX (Hybrid)
6-Month Contract (Possible for Extension)
SGX20857

Solugenix is assisting a client, a prestigious and large investment management company, in their search for a Senior Product Manager. This is a 6-month contract opportunity based out of Indianapolis, IN or San, Antonio, TX (Hybrid).

Supports the development and execution of product vision, strategy, and roadmap for assigned product or solution area. Works closely with business and technology teams to deliver solutions that meet user and business needs. Lead the development and evolution of Enterprise Technology products, primarily focused on Workforce Management and Voice/Contact Center solutions. The team builds out products and capabilities around IVR call routing, voice technology, and migrating existing solutions to the cloud.

Qualifications:

• 10+ years of Product Management experience.
• Experience in financial services with mutual funds, investment research, investment tools & solutions is preferred.
• Experience in AI SDLC ownership and execution.
• Demonstrates support of development and launch of product/solution strategy, roadmap, and execution.
• Experience in supporting development of business cases.
• Experience collaborating with a team to effectively plan and manage the work of diverse, multiple teams.
• Demonstrates intellectual curiosity and analytical skills in areas of moderate complexity.
• Demonstrates knowledge in current and possible future policies, practices, trends, technology, and information affecting the department/business area.
• Solves moderately complex problems creatively and analytically.
• Experience or coursework in product management, business analysis, or technology projects preferred.
• Experience working with business stakeholders, vendors, and technical teams.
• Experience with Contact Center technology, voice solutions, IVR, and call routing.
• Understanding of cloud migration and enterprise technology environments.
• Ability to translate business needs into technical requirements and actionable user stories.

Preferred Qualifications:

• Genesys and Genesys Cloud experience (strong plus).
• Contact Center transformation or cloud migration experience.
• Workforce Management product experience.
• AI implementation and Copilot experience.
• Experience with enterprise integrations and KPI-driven product management.

Responsibilities:
Product Responsibilities:

• Assists in managing the lifecycle of assigned products/solutions, including planning, implementation, and ongoing monitoring.
• Acts as a product owner for specific features or components, representing user and business needs to technology teams, including:
• Supporting cross-functional product teams to deliver product initiatives on time and within scope.
• Assisting in the creation of product roadmaps with applicable release cycles and ancillary stakeholder deliverable timeframes.
• Tracking product progress, managing risk, and ensuring timely resolution of issues
• Collaborates with technology teams to define requirements, prioritize work, and ensure successful delivery of product enhancements, including running daily stand-ups, sprint and PI planning, and backlog grooming.
• Engages with stakeholders to gather feedback, communicate updates, and address questions or concerns to gather product functional requirements, user experience requirements, and business rules and permissions.
• Supports the development of product documentation, release plans, and training materials.
• Monitors product performance and user engagement, leveraging analytics and feedback to recommend improvements.
• Participates in testing strategies to optimize product features and user experience.
• Conducts research on industry trends and emerging technologies to inform product decisions.
• Assists in prioritization of product enhancements and feature developments, balancing user VOC, business operational needs, and empirical data (e.g., volumes), to prioritize which features are developed within which release cycle.
• Develop and prioritize user stories, ensuring Scrum teams and project managers are working on the right priorities.
• Partner with technical teams on integrations, testing coordination, releases, and KPI tracking.
• Support cloud migration initiatives and the continued development of Contact Center capabilities.
• Explore and implement AI capabilities, including Copilot solutions.
• Connect product decisions and priorities to measurable business outcomes.

Change Management Responsibilities:

• May develop and assist in implementing change management strategies to support adoption of new products or processes.
• Helps facilitate communication, training, and readiness activities for impacted teams.
• Documents and communicates strategies to navigate organizational change.

Culture & Contribution:

• Models appropriate communication, decision-making, and interpersonal skills.
• Drives results and cultivates innovation.

Optional certifications:
Product Manager, Product Owner.

Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $110.34/hour to $110.34/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience.

About the Client
Our client is an American financial services company. It ranks among the world's oldest and largest investment management organizations. They have offices globally.

About Solugenix
Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance-providing clients with reliability and a strong competitive edge.
Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business-it means having a dedicated ally focused on your success in today's fast-evolving digital world.
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