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Helpdesk Analyst
Tri-Force Consulting Services IncPhiladelphia, PA🇺🇸United StatesPosted 8 Jul 2026
Quick Overview
Work Type
On Site
Level
Mid Senior
Job Description
Name of Position: Helpdesk Analyst
Location: Philadelphia PA
Note: 2 round of interview 1 will be online second interview will be in-person
Job description
Minimum 2 years of experience working in a single point of contact help desk
Experience using Jira Service Management Helpdesk application
Experience using GroupLink s eHelpdesk platform
Experience using Genesys Cloud contact center and customer experience platform
Strong customer service skills; telephone etiquette
Great team-oriented interpersonal skill
Great organizational skills
Excellent analytical and problem-solving skills
Strong oral and written communications skills (technical and non-technical)
Robust understanding of the ACD system and trouble ticket process
Skills
Genesys
Help Desk
Jira
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