Technology

Helpdesk Analyst

Tri-Force Consulting Services IncPhiladelphia, PA🇺🇸United StatesPosted 8 Jul 2026

Why This Role Stands Out

This Helpdesk Analyst role offers a fantastic opportunity to develop your technical and customer service expertise within a reputable consulting firm, where you'll be integral to supporting their operations. You'll thrive here if you have a passion for problem-solving, excellent communication skills, and at least two years of helpdesk experience using platforms like Jira Service Management. Don't miss out on this chance to grow your career!

Quick Overview

Work Type

On Site

Level

Mid Senior

Job Description

Name of Position: Helpdesk Analyst

Location: Philadelphia PA

Note: 2 round of interview 1 will be online second interview will be in-person

Job description

Minimum 2 years of experience working in a single point of contact help desk

Experience using Jira Service Management Helpdesk application

Experience using GroupLink s eHelpdesk platform

Experience using Genesys Cloud contact center and customer experience platform

Strong customer service skills; telephone etiquette

Great team-oriented interpersonal skill

Great organizational skills

Excellent analytical and problem-solving skills

Strong oral and written communications skills (technical and non-technical)

Robust understanding of the ACD system and trouble ticket process

Skills

Genesys

Help Desk

Jira

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