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Helpdesk Analyst

Tri-Force Consulting Services IncPhiladelphia, PA🇺🇸United StatesPosted 8 Sept 2026

Why This Role Stands Out

This Helpdesk Analyst role offers a fantastic opportunity to develop your technical and customer service expertise within a reputable consulting firm, where you'll be integral to supporting their operations. You'll thrive here if you have a passion for problem-solving, excellent communication skills, and at least two years of helpdesk experience using platforms like Jira Service Management. Don't miss out on this chance to grow your career!

Quick Overview

Seniority
Mid Senior
Work mode
On Site
Location
Philadelphia, PA, United States
Posted
Yesterday
Jira

Job Description

Name of Position: Helpdesk Analyst
Location: Philadelphia PA
Note: 2 round of interview 1 will be online second interview will be in-person
Job description
Minimum 2 years of experience working in a single point of contact help desk
Experience using Jira Service Management Helpdesk application
Experience using Genesys Cloud contact center and customer experience platform
Strong customer service skills; telephone etiquette
Great team-oriented interpersonal skill
Great organizational skills
Excellent analytical and problem-solving skills
Strong oral and written communications skills (technical and non-technical)
Robust understanding of the ACD system and trouble ticket process

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