Technology Integrator

Position Summary

The Technology Integrator serves as a bridge between staff and technology, helping to ensure that employees can confidently and effectively use the tools and systems that support their work. This role is ideal for someone who is tech-savvy and resourceful, but not necessarily from a traditional IT background. The Technology Integrator works closely with staff, leadership, and external IT vendors to support day-to-day technology needs, deliver training, and contribute to broader digital initiatives.

Key Responsibilities

• Manage Cyber Security compliance in accordance with the NIST 800-172 and CMMC Level 2.
• Own the System Security Protocol and facilitate periodic certification audits to sustain certification.
• First-Tier Technical Support: Provide basic troubleshooting and support for common technical issues, escalating to IT vendors when necessary.
• Technology Enablement: Assist with the rollout and adoption of new technologies, including setup of devices, software, and user access.
• Training & Education:
• Deliver short, focused training sessions (e.g., “Tuesday Tech Tips”) to improve staff comfort with tools like Microsoft Teams, Outlook, Team Phones, and security systems.
• Create user-friendly instructional materials such as guides and quick-reference sheets.
• Offer one-on-one coaching and support during onboarding and as needed.
• Vendor Coordination: Act as a liaison with external IT providers to ensure smooth communication and timely resolution of issues.
• Inventory & Asset Management: Track and manage agency technology assets, including deployment, replacement schedules, and decommissioning.
• Collaborate with HR and site level compliance teams to support technology-related policies and ensure staff transitions are handled smoothly.
• Feedback & Evaluation: Develop tools to assess training effectiveness and gather staff feedback to continuously improve support offerings.
• Demonstrated comfort with modern workplace technologies (e.g., Microsoft 365, cloud-based tools, security systems).
• Strong interpersonal and communication skills; able to explain technical concepts in plain language.
• Self-motivated, adaptable, and able to work independently while collaborating across teams.
• Experience in a support, training, or coordination role is preferred.
• Familiarity with IT boundaries and when to escalate to technical experts.

Qualifications

• Demonstrated comfort with modern workplace technologies (e.g., Microsoft 365, cloud-based tools, security systems).
• Strong interpersonal and communication skills; able to explain technical concepts in plain language.
• Self-motivated, adaptable, and able to work independently while collaborating across teams.
• Experience in a support, training, or coordination role is preferred.
• Familiarity with IT boundaries and when to escalate to technical experts.

****THIS JOB WILL REQUIRE TRAVEL TO MULTIPLE LOCATIONS: J & E PRECISION TOOL AND ALLOY SPECIALTIES IN MANCHESTER CT***