Network Lead

Job Summary

We are looking for a Network Lead to manage end-to-end infrastructure operations, ensuring high availability, performance, and reliability. The role requires strong experience in incident management, change control, governance, and stakeholder coordination within enterprise environments.

Key Responsibilities

• Own and manage end-to-end infrastructure operations across assigned environments
• Ensure system availability, performance, and stability
• Enforce runbooks, SOPs, SLAs, and OLAs across support teams (L1/L2/L3)
• Monitor service dashboards and proactively mitigate risks

• Act as the primary escalation point for critical (P1/P2) incidents
• Lead Major Incident Management (MIM) calls and coordination
• Drive root cause analysis (RCA) and implement preventive actions
• Reduce recurring issues through effective problem management

• Review and approve infrastructure changes, patches, and upgrades
• Ensure proper risk assessment, rollback planning, and compliance
• Coordinate releases with application teams and stakeholders
• Validate post-change stability and provide sign-off

• Collaborate with vendors, OEMs, and cloud providers
• Manage vendor performance, escalations, and service reviews
• Act as the primary point of contact for business stakeholders
• Present service performance, risks, and improvement plans

• Ensure compliance with IT policies, security standards, and audits
• Support regulatory requirements such as SOX, DR, BCP, and access controls
• Conduct disaster recovery drills, backup validation, and resiliency planning
• Maintain audit readiness and address compliance findings