Employee Services Manager

Short Intro and About the Job

• Join Danone, a global leader in health-focused food and specialised nutrition
• Lead Employee Services operations across Australia and New Zealand, driving exceptional employee experiences
• Partner with HR, business leaders, and regional shared services teams to deliver operational excellence and continuous improvement

ABOUT THE ROLE

Danone is seeking an experienced and people-focused Employee Service Manager ANZ to join our Danone Business Services (DBS) APAC team.

Reporting to the Employee Service Geography Lead, you will lead the delivery of Employee Services across Australia and New Zealand, ensuring high-quality HR operational support, compliance, and service excellence for our employees and stakeholders.

This is both a people leadership and hands-on operational role, managing a team of Employee Services Analysts while remaining actively involved in service delivery, process improvement, and employee lifecycle activities.

You will act as the key Employee Services contact for the ANZ HR community, driving the implementation of regional initiatives, supporting business integrations, and continually enhancing the employee experience through efficient and effective service delivery.

KEY RESPONSIBILITIES Employee Services Leadership & Operations

• Lead and develop the ANZ Employee Services small team across Australia and New Zealand
• Ensure consistent delivery of Employee Services in line with APAC strategies, policies, processes, and compliance requirements
• Act as the primary Employee Services contact for the ANZ HR community, managing escalations and stakeholder relationships
• Oversee employee lifecycle processes including contracts, onboarding, employee changes, offboarding, HR documentation, and employee enquiries
• Support HR systems maintenance, data management, time and attendance processes, and vendor-supported services
• Ensure service excellence through effective issue resolution and employee support

Employee Experience & Service Delivery

• Deliver a seamless and positive employee experience across all defined HR service touchpoints
• Monitor service performance, response times, and HR & employee feedback to identify improvement opportunities
• Drive self-service adoption and process efficiencies across the employee population
• Maintain accurate employee master data and ensure data quality across systems and processes

Business Integration & Change Management

• Support the integration of newly acquired businesses into Danone's operating model
• Conduct process assessments, gap analysis, and transition planning activities
• Coordinate knowledge transfer and stakeholder engagement across HR, shared services, and business teams
• Lead local implementation of Global and APAC Employee Services initiatives, including training, testing, communications, and post-go-live support

Compliance, Governance & Continuous Improvement

• Ensure compliance with Australian and New Zealand employment legislation and company policies
• Support internal and external audits, controls testing, risk assessments, and remediation activities
• Maintain operational documentation, standard operating procedures, and knowledge resources
• Identify and implement opportunities to improve service delivery, efficiency, and employee satisfaction
• Drive a culture of operational excellence, quality, and continuous improvement

About You ABOUT YOU

You are a collaborative and service-oriented HR professional who thrives in a fast-paced environment. You enjoy leading teams, solving problems, improving processes, and building trusted relationships across the business.

Ideally, you will have:

• Bachelor's degree in Human Resources, Business, or related discipline
• 5+ years' experience in HR Operations, Employee Services, Shared Services, Payroll, or HR Administration
• Previous experience leading or mentoring HR operations teams
• Strong understanding of HRIS platforms such as SAP, SuccessFactors, ServiceNow, or similar systems
• Sound knowledge of Australian and New Zealand employment legislation and HR compliance requirements
• Experience managing employee lifecycle processes within a complex organisation
• Strong stakeholder management and communication skills
• Experience supporting change initiatives, business integrations, or continuous improvement projects
• High attention to detail and commitment to data accuracy and confidentiality
• Strong problem-solving and analytical capabilities

About Us, We offer and What's next WE OFFER

We truly value our Danoners and strive to make their experience exceptional by creating a positive and fulfilling environment for everyone. Our unique benefits are designed to enhance lives and provide genuine value.

• A high-performing, collaborative team culture
• Thank Danone it's Friday! 3pm finishes every Friday
• Diverse and inclusive work environment
• Personalised learning opportunities to set you up for success
• Competitive Total Reward package including:
  • Health, Life and salary continuance insurance
  • 26 weeks gender-neutral paid parental leave
  • Employee Share Subscription Plan after 12 months of service
  • Performance-related incentives and annual reviews

ABOUT US

At Danone, we aim to inspire healthier and more sustainable eating and drinking practices, in line with our Vision - Danone, One Planet. One Health. We operate across four business lines: Essential Dairy and Plant-Based Products, Waters, Early Life Nutrition, and Medical Nutrition