Help Desk Analyst I

Description

We are looking for a Help Desk Analyst I to join a team in a contract-to-permanent role. This role supports end users across desktop, server, and productivity environments, while delivering responsive technical assistance and a high standard of customer care. The ideal candidate brings strong troubleshooting ability, communicates clearly with both technical and non-technical users, and works effectively in a collaborative support setting.

Responsibilities

Provide day-to-day technical support for Windows-based PCs, desktop hardware, and related workstation issues for end users. Troubleshoot and resolve incidents involving Microsoft 365 applications, antivirus software, malware concerns, and general access or performance problems. Support both PC and Mac environments, ensuring users receive timely assistance across multiple platforms. Monitor, update, and manage service requests through a ticketing system, maintaining accurate documentation and follow-through on open issues.

Assist with administration and support activities for Windows Server, Exchange Server, and Terminal Server environments as needed. Work closely with team members to diagnose recurring technical problems, escalate complex issues appropriately, and improve service delivery. Help maintain and support core office technologies, including desktop equipment, PC hardware, and PBX/PABX-related user support when required. Contribute to basic network and security troubleshooting, including support related to routers, firewalls, and endpoint protection tools when applicable.

Requirements

Hands-on experience supporting Windows PCs, desktop hardware, and workstation environments in a help desk or technical support role. Strong problem-solving skills with the ability to identify issues quickly and deliver effective user-focused solutions. Excellent verbal and written communication skills, with a detail-oriented approach to customer service. Ability to collaborate successfully within a team-oriented IT support environment. Familiarity with Microsoft 365, antivirus and malware tools, and general end-user application support.

Working knowledge of Windows Server, Exchange Server, and Terminal Server support concepts. Experience using a ticket management system to track, update, and resolve support requests. Certifications such as CompTIA A+, Network+, Security+, or Microsoft desktop/server credentials are preferred.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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