Airport Rental Sales & Customer Service Representative

Description
Looking for a job where you can combine customer service, sales, and a fast-moving work environment
? Our Provo Airport operations are looking for a motivated team member to help customers with their vehicle rental needs. Current opening does include working 4PM-12AM
As a
Rental Sales & Customer Service Representative
, you'll work directly with customers from the beginning of their rental through the return process.

You'll assist with reservations, vehicle selection, rental agreements, payments, upgrades, optional products, and customer questions while helping keep the rental operation organized and running smoothly. This position is a good fit for someone who enjoys meeting new people, solving problems, working toward goals, and staying active throughout the day.

Your Day-to-Day Responsibilities
Welcome customers and determine their transportation needs
Assist with reservations, rental pickups, returns, extensions, and vehicle changes
Present available vehicles and help customers select an appropriate rental
Review pricing, rental terms, optional protection products, upgrades, and other available services
Process rental contracts, payments, customer information, and other required documentation
Look for appropriate sales and upgrade opportunities while providing helpful recommendations
Respond to customer questions and work through concerns or service issues
Check vehicles during pickup and return and record damage or condition concerns
Coordinate with fleet and operations personnel to maintain a supply of clean, fueled, inspected vehicles
Become familiar with different vehicle types, features, and rental options
Follow established procedures for customer records, payments, contracts, and vehicle handling
Work closely with coworkers to maintain an efficient branch and airport rental operation

What We Offer
Competitive hourly pay
Performance-based incentives
Medical, dental, and vision coverage
Paid time off and holidays
401(k) with company matching
Paid onboarding and job training
Opportunities to advance within the company
Hands-on experience in sales, customer service, transportation, and business operations
A team-oriented workplace with opportunities to develop new skills
Experience That Can Transfer Well
We welcome applicants from a variety of backgrounds.

Experience in any of the following can be helpful

Car or truck rental
Airport customer service
Retail sales
Hospitality
Hotel or front desk operations
Guest services
Automotive customer service
Inside or outside sales
Customer service representative roles
Travel or tourism
Previous rental industry experience is not required. We provide training to qualified candidates who demonstrate strong customer service skills, reliability, communication, and a willingness to learn.

You May Be a Good Fit If You
Enjoy working with people and providing a positive customer experience
Communicate clearly and professionally with customers
Are comfortable discussing products, services, and pricing
Can work toward individual and team sales objectives
Stay organized while handling several tasks at once
Pay attention to details when completing paperwork and transactions
Can remain professional when dealing with challenging customer situations
Take initiative and can work independently when needed
Enjoy working as part of a team
Are comfortable consistently working the 4:00 PM–12:00 AM shift
Are available for weekend work, including Sundays

About the Company
We are a family-owned and operated vehicle rental business with more than 45 years of experience. Our company combines the recognition and resources of a major rental brand with the hands-on approach of a locally operated business.
We value dependable employees who want to learn, contribute to the team, and build a long-term career in the rental and automotive industry.
Requirements
High school diploma or equivalent
Must be at least 18 years old
Authorized to work in the United States
Valid driver's license and acceptable driving history
No more than two accidents or driving incidents within the past three years
Applicants under age 21 must maintain a clean driving record
Must successfully complete applicable background and drug screening requirements