User Research

1. Two (2) successfully completed projects (fully implemented and operationally complete) deriving Roadmap Priorities from user research data. Desired Qualifications (15 pts available; 5 pts each; no partial credit; scored on the proposed team collectively)
2 completed projects conducting inclusive research with diverse and vulnerable populations (non-English speakers, individuals with disabilities, seniors) for a statewide constituent base (5 pts)
2 completed projects establishing quantitative UX benchmarks(e.g., System Usability Scale, Time-on-Task) pre-development to measure To-Be vs. As-Is impact (5 pts)
2 completed projects using remote unmoderated testing platforms (e.g., UserTesting, Optimal Workshop) supporting a 2-week sprint validation cadence (5 pts)