Quick overview
Job description
Position Summary:
Under the direction of the Cage Manager, this position is responsible for the overall management of cage & coin operations at the site level. This position will be responsible for ensuring adherence to the security and inventory of corporate assets and security of cash and/or tokens. Contributes to a safe and welcoming work environment for all team members. Motivates, leads by example and provides a learning environment. Ensures adherence to all policies and procedures.
Key Accountabilities:
• Provides excellent customer service and maintains good public relations with guests
• Manages Cage employees including training, hiring, scheduling, supervisor and evaluating
performance
• Enforces policies and procedures adherence including the security and inventory of corporate assets and security of cash and/or cash assets
• Assists Cage Manager in developing and controlling departmental budget
• Monitors overtime, tracks scheduled hours for employees and assists with the management of operational expenses
• Assists the Cage Manager in the implementation of new projects and processes
• Provides training and development opportunities for departmental employees
• Provides leadership, direction and mentoring to the Cage Team at the site level, including coaching, developing performance objectives and holding Performance Partnership discussions with team members
• Supports the GEM program with team member awareness initiatives and measurement of guest satisfaction
• Liaises and communicates effectively with all appropriate operational department heads
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership, team members, vendors and regulators
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed
Education and Qualification Requirements:
• Post-secondary education and/or combination of related work experience in the field of commerce, accounting, economics, casino gaming operations;
• Two (2) or more years of managerial experience in the gaming industry
• Completion of management/supervisory and/or leadership training program an asset
• Previous experience in supervising the Cage Team an asset
• Excellent time management skills and ability to manage multiple projects at the same time
• Strong organizational, interpersonal, analytical and guest relations skills
• Strong leadership skills with the proven ability to coach and develop employees
• Ability to exceed internal and external guest expectations through timely, effective and service oriented communication
• Computer literacy in MS Office including Microsoft Word, Excel, Powerpoint;
• Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.
Work Environment Considerations:
• Fast paced with multiple priorities, deadlines and deliverables; exposure to some conflict, distress and noise
• This role requires a flexible schedule that adapts to the business needs of a 24 hour operation; will have non-traditional work hours including evening and weekend shifts.
Minimum Rate (CAD $) | Minimum Salary (CAD $)
54,000
Job Rate (CAD $) | Midpoint Salary (CAD $)
62,000
Maximum Rate (CAD $) | Maximum Salary (CAD $)
71,500 Existing Vacancy: Yes