Technical Support Level 1

This position is a contract to hire opening with a client in Chicago, IL. The job is fully onsite.

Key Responsibilities:

·        Assist with end user walk up repairs, questions and request.

·        Image and configure all new hire, break/fix and refresh desktops and laptops for end users.

·        Provide all new hires with IT equipment and end user knowledge transfers.

·        Diagnose all end user windows issues via remote desktop or onsite sessions and work with other teams as needed.

·        Act as escalation for all Associate level team members for all support items.

·        QA and inventory management of all end user IT equipment.

·        Creation and modification of process documentation

·        Collaborate and communicate with team members and other support teams to resolve complex issues.

·        Provide on call support on a scheduled rotation or as needed.

·        Work project task and perform other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: may include but are not limited to the following:

·        1+ years of relevant experience or equivalent combination of education and work experience

·        Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or PC issues.

·        Experience with end-user support process for desktops and laptops (first-call resolution, problem tracking via ticketing system, prioritizing work requests).

·        Consistent attention to detail to ensure all work is well documented and updated.

·        Configure, install, relocate and support desktop computers, laptop computers, handheld devices, printers, monitors, portable data storage devices, and other IT equipment as needed.

·        Configure IT devices for secure operation, including installation of security software, software updates, and other configurations as required.