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Customer Support Administrator (IT Specialist)

GovCIOUnited States🇺🇸United States

Why this role stands out

Elevate your IT career with GovCIO, a leader in government technology solutions, where you'll gain valuable experience supporting diverse networks and technologies. This on-site role offers a competitive salary of $55,000-$75,000 and is perfect for a proactive IT specialist with a Secret clearance and a passion for providing exceptional technical support. Apply today to join a reputable organization and contribute to critical government IT operations.

Quick overview

Salary$55k - $75k/yr
SeniorityMid Senior
Work modeOn Site
LocationUnited States
Active DirectoryWindows Server

Job description

GovCIO is hiring a Senior Customer Support Administrator/IT Specialist with an active Secret clearance to serve as an on-site support point of contact for customers, providing assistance, resolving issues, and ensuring an exceptional service experience across classified and unclassified networks. This is a fully on-site position in Largo, MD.
Responsibilities
  • Supports Microsoft Windows environments, repairs/replaces system peripherals, including printers and scanners, and maintains configuration management data and documentation.
  • Creates, updates, and tracks service call requests within service ticket tracking systems such as Remedy, ServiceNow, ServiceManager, and others.
  • Troubleshoots and resolves issues with on-site communications equipment.
  • Provides user support for mobile devices, including MDM (Mobile Device Management) solutions.
  • Facilitates resolution of network, hardware, and software problems, including O365 and OneDrive.
  • Maintains remote user assistance capabilities.
  • Provides technical assistance for relocations and moves.
  • Stages and takes down end-user workstations and associated equipment.
  • Manages user/workstation accounts and permissions within Active Directory.
  • Maintains operability of the Uninterruptible Power Supply (UPS).
  • Provides troubleshooting of VTC equipment.

Qualifications
  • High school diploma with 6 - 9 years of IT customer support (or commensurate experience)
  • Excellent communication, problem-solving, and interpersonal skills to handle inquiries efficiently while maintaining a positive and professional demeanor.
  • Experience with system reimaging, remote desktop management platforms, and remote connection tools.
  • Ability to lift 50 pounds.
  • Clearance Required: Active Secret, with the ability to obtain and hold DEA suitability.

Posted Salary Range
USD $77,500.00 - USD $77,500.00 /Yr.

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