Salesforce CRM Administrator

In This Role, Your Responsibilities Will Be:

• Provide Salesforce CRM system and user support, including incident resolution, system configuration, enhancements, monitoring, testing, troubleshooting, and break/fix activities in accordance with established service level agreements (SLAs)
• Administer Salesforce environments, including user management, security, profiles, roles, permission sets, sharing rules, and data access controls
• Design, configure, and implement Salesforce solutions using declarative tools, automation, and custom development where appropriate
• Build and maintain Salesforce Flows, validation rules, agentic tools, and other automation to support business processes and improve operational efficiency
• Support CRM releases, deployments, enhancements, and change management activities while adhering to governance standards and best practices
• Monitor system performance, user adoption, data quality, and usage trends to proactively identify risks and continuous improvement opportunities
• Partner with business stakeholders, product owners, and cross-functional teams to gather requirements and translate business needs into scalable Salesforce solutions
• Support integrations between Salesforce and enterprise applications, including ERP, marketing automation, and digital platforms
• Ensure data integrity, compliance, and system governance through effective administration, process enforcement, and data quality management
• Develop reports, dashboards, and analytics that provide actionable insights and support business decision-making
• Identify, document, prioritize, and support the delivery of enhancement requests, including user acceptance testing (UAT) and solution validation

Who You Are:

You show strong initiative and ownership in complex situations and are proactive in identifying opportunities for improvement. You adapt your approach based on stakeholder needs, work effectively across global teams, and bring energy, focus, and follow‑through to everything you do. You balance technical depth with business understanding and are committed to delivering high‑quality, customer‑focused solutions.

For This Role, You Will Need:

• 1–3 years of hands‑on experience with Salesforce CRM administration and/or development
• Strong experience with Salesforce configuration, security model, and standard CRM objects
• Hands‑on experience with Apex, Lightning Web Components (LWC), SOQL, and Salesforce APIs
• Experience building Salesforce automation using Flows, Process Builder (where applicable), and validation rules
• Experience supporting Sales Cloud and/or Experience Cloud (Agentic AI/AgentForce a plus)
• Understanding of Salesforce release management, environments, and deployment tools
• Experience working with integrations, data migration, and data quality best practices
• Solid understanding of CRM best practices, scalable design principles, and governance.