Senior Support Engineer: Incident Resolution & Escalations

Ingram Micro Inc. in Australia is seeking a Principal Support Engineer to drive rapid resolution of complex customer issues and lead high-severity escalations. You will troubleshoot with Datadog, API tools, and distribute log tracing, collaborating with Engineering, Product, and vendors.

The role requires 10+ years in technical support engineering, strong communication with enterprise customers, and a focus on MTTR and SLA governance. Hybrid work environment offered with global exposure.