Why This Role Stands Out
This hybrid role offers a fantastic opportunity to leverage your extensive technical support expertise in resolving complex incidents and driving critical escalations, contributing directly to customer success and gaining valuable global exposure. You'll thrive here if you possess a deep understanding of troubleshooting tools, a collaborative spirit, and a passion for continuous improvement in a dynamic technology environment. Apply today to join a reputable company and make a significant impact!
Quick Overview
Job Description
Ingram Micro Inc. in Australia is seeking a Principal Support Engineer to drive rapid resolution of complex customer issues and lead high-severity escalations. You will troubleshoot with Datadog, API tools, and distribute log tracing, collaborating with Engineering, Product, and vendors.
The role requires 10+ years in technical support engineering, strong communication with enterprise customers, and a focus on MTTR and SLA governance. Hybrid work environment offered with global exposure.
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