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Regional Service Delivery Manager (RSDM)

GovCIOUnited States🇺🇸United StatesPosted Sep 29, 2026

Why this role stands out

This fully remote Regional Service Delivery Manager role offers a competitive salary and the opportunity to drive significant impact within a reputable organization, making it ideal for experienced leaders passionate about project management and team success. You'll thrive here by leveraging your extensive IT support leadership experience to manage complex projects and contribute to critical government initiatives. Apply now to advance your career with this exciting opportunity!

Quick overview

Salary$125k - $150k/yr
SeniorityMid Senior
Work modeRemote
LocationUnited States
Posted3 weeks ago
Technical Support

Job description

GovCIO is currently hiring for a Regional Service Delivery Manager (RSDM)to support our newly awarded TSA Focus contract. This position will be located in the United States and will be fully remote.
Responsibilities
Creates integrated project plans for contract deliverables and new products in development projects. Manages a project team comprised of a multidisciplinary staff. Reviews, manages and controls status of projects and budgets; manages schedules and prepares status reports. Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Develops mechanisms for monitoring project progress and for intervention and problem solving with team members and line managers. Generally reports to a Program Manager.
  • Manages the direction of a project through the design, implementation, and testing in accordance with project objectives.
  • Defines requirements and plans project lifecycle deployment.
  • Supervises professional and technical support personnel performing in their regular disciplines.
  • Schedules tasks and coordinates with various team members to accomplish the results.
  • Manages the integration of vendor tasks and tracks and reviews vendor deliverables.
  • Ensures adherence to quality standards and reviews project deliverables.
  • Conducts project meetings and is responsible for project tracking, analysis and reporting.

#TSA
Qualifications
Bachelor's with 15+ years (or commensurate experience)
Required Skills and Experience
  • 15 years experience leading the user support function of a large agency-wide IT support contract that serves a user community of 80K agency personnel

Clearance Required: ship is required to attain and maintain a DHS/TSA clearance
#TSA
Preferred Skills and Experience
Posted Salary Range
USD $125,000.00 - USD $150,000.00 /Yr.

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