IT Operations Manager

Timpte is looking for an IT Operations Manager for our David City, NE location! This new role will lead the coordination and execution of IT operations, cybersecurity, technical support, infrastructure, and technology projects across Timpte. This position supervises assigned IT personnel, sets priorities, ensures reliable and secure technology services, and translates IT leadership priorities into accountable work plans and measurable results. The role combines hands-on technical leadership with strong team coordination, service delivery, and cross-functional collaboration.

Pay for this position is up to $150k/year (Depending upon experience) + monthly bonus

Primary Responsibilities:

• Lead daily IT operations and support across company locations; manage ticket triage, assignments, escalations, service levels, and user communication.
• Supervise and develop assigned IT staff; prioritize workloads, coordinate coverage and on-call response, delegate work, provide feedback, and support training and onboarding.
• Own tactical execution of IT projects, maintenance, and cybersecurity priorities; track owners, schedules, dependencies, risks, and results; report progress to IT leadership.
• Oversee reliable infrastructure operations, including networks, servers, storage, virtualization, cloud, endpoints, wireless, and telecommunications; monitor performance, capacity, and availability.
• Lead technical escalations and incident response; coordinate troubleshooting, stakeholder updates, root-cause analysis, and lasting corrective action.
• Execute cybersecurity and business continuity controls, including access, patching, hardening, vulnerability remediation, endpoint protection, security partners, backup testing, and disaster recovery.
• Coordinate technology deployments, upgrades, equipment lifecycle, vendor support, and technical readiness for ERP and manufacturing systems, including shop-floor connectivity and devices.
• Maintain network diagrams, configurations, runbooks, knowledge articles, and change practices; use service metrics and recurring issues to drive continuous improvement.
• Perform other duties as assigned; travel between facilities and support critical after-hours needs as required.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent education and relevant experience.
• Five or more years of IT operations, infrastructure, or technical support experience, including demonstrated supervision or leadership of technical personnel.
• Strong knowledge of Microsoft 365, Windows Server, Active Directory/Entra ID, networking, endpoints, cloud and virtualization technologies, and cybersecurity practices.
• Proven ability to prioritize support and project work, manage incidents and escalations, coordinate cybersecurity and recovery activities, and communicate effectively with stakeholders.
• Experience with multi-site operations and IT service management; manufacturing systems, ERP support, scripting/automation, and relevant technical or management certifications preferred.

Personal Attributes:

• You are a highly motivated, result-oriented self-starter, and can deliver successful results with minimal guidance.
• High energy and enthusiasm, with a strong commitment to exceeding company expectations.
• Ability to learn quickly, make an immediate impact, and provide value added service to our clients, customers, and vendors.
• Flexibility and openness to work on a variety of assignments.
• Leadership, and a willingness to take responsibility and accountability.

Timpte Excellent Benefits:

• Competitive salary with bonuses!
• Benefits- medical, dental, vision plans
• 401K with company match
• Annual golf membership
• Paid Holidays, Paid Time Off
• Employee tuition reimbursement
• Company celebrations- picnics, holiday celebrations with gifts!