Job Description

IT Help Desk Support

Dauphin County, PA – Hybrid

One Year Contract

Looking for the candidates who can work without any visa sponsorship.

Hybrid work arrangement with a minimum of 2 days per week onsite/in-office

The PA PUC is seeking an experienced IT Contractor with a minimum of 2 years’ experience performing technical work in information technology security and support fields. This is a cross-team position to fulfill duties within our security and help desk teams.

You will be required to provide general technology support,respond to and implement support tickets, assist documenting and managing incidents and vulnerabilities, perform network monitoring and reporting, and ensure compliance with regulatory guidelines and policies. The ideal candidate should be capable of working collaboratively between teams while also demonstrating the ability to work independently with minimal supervision.

Skill	Required Exp	Candidate Exp
Experience in information security related support	2
Experience in helpdesk related support	2
Experience with Microsoft server and workstation operating systems	Required
Experience with Microsoft O365 products	Required
Experience with incident reporting and support ticketing systems	Required
Experience with network and computer security testing tools	Required
Experience reading and interpreting security logs and reports	Required
Experience working with Tenable and Splunk	Required
Associate’s degree or current certifications within information technology	Required

Direct Client: IT Help Desk Support @ Dauphin County, PA Hybrid

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