Principal AI Engineer - Agent Ops

Create your best future and join Westpac as a Principal AI Engineer - Agent Ops What's the role?

Ready to help shape how AI is built, deployed and operated at scale?

Help engineer the platforms that will make enterprise AI safe, scalable and ready for what's next.

As Principal Engineer, Agent Ops, you'll take technical leadership of shared AI platform products and make complex design decisions spanning application, AI, API, data and platform layers. Your work will influence capabilities such as the AI Control Plane, Model Garden, Agent Builder, RAG, evaluation, observability and guardrails.

You'll establish reusable engineering patterns, translate security, risk and Responsible AI requirements into practical controls, and guide technical quality and production readiness across multiple squads. You'll also create reference implementations, improve reliability and performance, and coach engineers to lift capability across the broader team.

This is a hybrid role within Technology and CIO DDAI. The preferred locations are Sydney, Warrane, Gadigal Country, or Melbourne, Naarm, Wurundjeri Country. Other locations may be considered by agreement

What do I need? Essential skills

• Experience delivering production platform, data or AI services in a large enterprise environment, with the ability to lead complex technical decisions across multiple squads.
• Deep expertise in API design, distributed systems, systems integration and testing.
• Strong cloud native and DevOps capability covering containers, continuous integration and delivery, infrastructure as code, telemetry and secrets management.
• Strong working knowledge of AWS and Azure, including Kubernetes, networking and identity at enterprise scale.
• Experience with LLM applications, agentic workflows, RAG, AI evaluation or observability, together with technologies such as Python, FastAPI or OpenTelemetry. Experience building developer platforms, SDKs or reusable engineering pathways would also be valuable.

We're obsessed with becoming our customers banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

• Special offers on banking products and discounts from top brands, including generous employee only mortgage rates
• Flexible work arrangements to help you achieve a greater work life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave
• Tailored learning and development opportunities to help your grow your career within the bank
• Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives

Create your future today

We're all about creating a supportive and inclusive community. We welcome everyone no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the 'Diversity, sustainability and flexibility' section.