Customer Learning & Enablement Advisor

Job Title: Customer Learning & Enablement Advisor

Location: Nearest Any Infosys hub office  (Hybrid)

Duration: Long term contract  

Visa: USC/ Only

Domain (Industry)*

CMT

Job Description:

• Serve as a trusted learning advisor, helping customers build skills, increase adoption, and achieve business goals.
• Align learning plans to customer priorities, roles, and implementation goals to improve value.
• Assess learning needs, identify skill gaps, and recommend targeted learning solutions.
• Design tailored learning strategies using training, certifications, workshops, and digital learning resources.
• Partner with Customer Success Managers and delivery teams to coordinate and deliver impactful learning programs.
• Use engagement and learning data to recommend actions that improve adoption and customer outcomes.
• Participate in customer reviews and planning discussions to share progress and identify new learning opportunities.
• Build strong relationships that foster customer confidence, engagement, and long-term success.
• Share customer insights and feedback to help improve learning experiences and programs.

Mandatory skills*

What You'll Bring

• 8+ years of experience leading customer-facing learning, enablement, customer success, or consulting programs.
• Bachelor’s degree or equivalent experience in business, education, learning, or an IT related field.
• Ability to align learning strategies with customer objectives and business outcomes.
• Strong relationship-building, communication, and presentation skills.
• Experience working across teams and managing multiple programs and priorities simultaneously.
• Confidence presenting and facilitating discussions in customer calls, business reviews, and internal partner meetings.

Desired skills*

• Account management experience and/or exposure to learning, education, or technology sales is a plus.
• Willingness to travel occasionally for customer engagements as needed