IT Applications Support Analyst

IT Applications Support Analyst

Department: Information Technology

Reports To: Chief Information Officer (CIO)

Employment Status: Full-Time, Monday - Friday 8am-5pm

Work Location: Fully Onsite

POSITION SUMMARY

The IT Applications Support Analyst supports OBFH's clinical and operational applications. Responsibilities include application integrations support, patch management, IT asset inventory, employee onboarding and offboarding, compliance training coordination, technical documentation, and end-user support while ensuring compliance with organizational security policies and healthcare regulations.

Application Support Integrations and Patch Management

• Epic EHR, MiPacs Dental imaging, Microsoft 365, ServiceDesk Plus, and other approved applications.
• Coordinate application and endpoint updates, testing, deployment, and verification.
• Track patch compliance, failed updates, vulnerabilities, and outstanding remediation; escalate critical issues and maintain records.

IT Inventory and Asset Management

• Maintain accurate hardware, software, license, and peripheral inventories.
• Document asset tags, serial numbers, assignments, locations, purchases, warranties, transfers, and disposals.
• Coordinate equipment deployment, collection, reassignment, inventory reconciliation, and license renewals.
• C. Employee Onboarding, Offboarding, and Compliance Training
• Coordinate employee technology onboarding with HR and supervisors, including approved accounts, application access, equipment, and peripherals.
• Coordinate onboarding and offboarding checklists, equipment assignments, access changes, and account deactivation; including all required OBFH onboarding, HIPAA privacy and security, cybersecurity awareness, and organizational compliance training within established deadlines.
• Track required cybersecurity awareness, acceptable-use, and other developed IT compliance training

Documentation, Security, and Compliance

• Maintain application configurations, technical procedures, incident records, asset records, vendor information, and change documentation.
• Protect electronic protected health information (ePHI) and follow HIPAA, access control, data-handling, and change-management requirements.
• Support access reviews, audits, security assessments, and compliance reporting.

Projects and Coordination

• Support application implementations, upgrades, migrations, testing, and technology improvements.
• Track vendor tickets, deliverables, and outstanding issues.
• Participate in application implementations, upgrades, migrations, and technology improvement projects.

Qualifications

• Bachelor's degree in IT, Information Systems, Health Informatics, or a related field desired but not required; equivalent experience and industry certifications are required.

Desirable Technical Knowledge and Certification

• Three or more years of experience in application support, IT operations, or systems administration.
• Healthcare IT, EHR, inventory management, patch coordination, and access management experience desired.
• Relevant certifications such as ITIL, CompTIA A+, Network+ Security+, Microsoft MCP, or other healthcare IT certifications.
• HIPAA privacy and security requirements and cybersecurity compliance governance