Winter Plaza Sales Associate (Top of the Rock - Rockefeller Center)

#seaonal #temporary #hotopening
Schedule:
25 hours/week | Shifts between 7:30AM–3:30PM or 3:00PM–11:00PM/12:00AM
Business Hours:
Monday–Sunday, 7:00AM–12:00AM
Turn Moments into Memories
Top of the Rock at Rockefeller Center is one of New York City’s most celebrated attractions, offering panoramic skyline views and a refined, world-class guest experience. To support peak season operations, we’re seeking confident, customer-focused
Ticket Sales Associates who thrive in high-energy settings and take pride in delivering engaging guest interactions.

As a
Winter Plaza Sales Associate
, you play a key role in enhancing the visitor experience by guiding ticket purchases, sharing knowledge about the observation deck and city landmarks, and promoting exclusive offerings that elevate each visit. This seasonal opportunity provides hands-on experience within a premier NYC destination, with potential consideration for future opportunities based on performance and business needs. Why This Role Matters
As a Ticket Sales Associate, you’re more than a seller — you’re abrand ambassador for one of New York City’s most iconic attractions.

Your energy, expertise, and service mindsetturn each visit into a lasting memory, ensuring guests leave with an experience they’ll remember and share long after they’ve seen the skyline.

What You’ll Do
Greet guests in the sales and will-call areas
Assist with ticket and tour purchases using POS systems
Share information about the Observation Deck and visible NYC landmarks
Promote exclusive offers, experiences, and branded merchandise
Ensure guest safety and maintain smooth traffic flow
Address guest questions and resolve concerns professionally
Support special projects and assist leadership as needed

What You Bring
Friendly, confident, and professional presence
Clear communication skills with the ability to speak effectively in busy environments
Strong organizational skills and attention to detail
Ability to work independently and as part of a team
Comfort learning ticketing and sales systems
Prior attraction or observation deck experience is a plus
Qualifications
High School Diploma or equivalent required
1–2+ years of customer-facing or sales experience preferred
Flexible availability, including weekends and holidays
Professional appearance and adherence to company standards
Physical Requirements
Ability to stand and move throughout the shift
Ability to lift/move up to 40–60 lbs. when required
Ability to operate POS systems and related equipment
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status

This posting is for an existing vacancy.
Pay Range
$18—$18 USD
WHAT WE OFFER
Career Growth:
An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.

Learning & Development

At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.

We Recognize Talent

We offer a variety of recognition programs for all levels of employees.

Paid Time Off

Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.

Bonuses

Are available for employee and client referrals for current employees.

Benefit Offerings

Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.

Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS
SPS is a global workplace solutions and business transformation company operating in more than 20 countries
. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only:
We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows.

Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

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You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.