Brisbane-Based 24/7 Service Operations Specialist
Why This Role Stands Out
This hybrid role offers a fantastic opportunity to contribute to the safety-critical operations of national airspace, developing your skills in ITIL and incident management within a supportive team environment. You'll thrive here if you're an experienced IT professional with a knack for process improvement and a commitment to seamless service delivery. Embrace this chance to grow your career with a reputable organization and make a real impact!
Quick Overview
Job Description
Airservices Australia is seeking a seasoned IT Operations professional to join the Integrated Service Operations Centre (ISOC) team in a 24/7 shift-based setting in Brisbane. You will oversee end-to-end service delivery, incident handling, and coordination with multiple vendors to ensure safety-critical technology health across national airspace services.
The role emphasizes strong customer service, process improvement, and deep knowledge of ITIL/SIAM/COBIT frameworks.
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