Security Floor Supervisor

Division/Department: Black Bear Casino Resort – On Site

Location: Black Bear Casino Resort - As Designated

Reports To: Security Shift Supervisor

Probationary Period: 90 days – Full time

FLSA Status: Non-Exempt (hourly)

Classification: Class A Gaming Licensure

Driver’s License: Level 0 - No Driver’s License Required.

Rate of Pay: $21.34-$24.01 per hour

• Provide direct supervision and leadership to security officers while on duty, acting as the primary point of contact for operational issues on the floor.
• Serve as a mentor and trainer, offering real-time coaching, guidance, and feedback to officers to improve performance, professionalism, and consistency.
• Maintain high visibility on the gaming floor and throughout the property to monitor activity, support officers, and ensure proactive response to issues.
• Assist in the onboarding and training of new officers, including shadowing, performance feedback, and procedural instruction.
• Respond to and manage incidents, disturbances, or emergencies in accordance with established protocols; take command until relieved by higher authority.
• Provide excellent customer service, engaging with patrons professionally, resolving minor conflicts, and ensuring guests feel safe and supported.
• Coordinate with other departments (e.g., Surveillance, Gaming, Facilities) to resolve operational issues and support smooth casino operations.
• Document shift activity, incidents, and training/coaching conducted using appropriate forms or reporting systems.
• Monitor and support adherence to internal controls, policies, and procedures.
• Participate in emergency response efforts and drills, maintaining readiness and assisting with evacuation, crowd control, or other responsibilities as needed.
• Maintain professional demeanor and uphold confidentiality and integrity at all times.
• Must attend all mandatory department trainings.
• Must attend all required Title 31 and/or SAR trainings.
• Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.
• Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.
• Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.
• Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.
• Maintains a clean and organized work area.
• Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.

• No Driver’s License Required.
• A strong knowledge and understanding of the laws of the United States and State of Minnesota is required.
• Knowledge of computer applications to include word processing, Power Point, Access, Excel and Microsoft Outlook is required.
• Ability to supervise and manage employees effectively is required.
• Ability to work with the public is required.
• Training in emergency first aid and CPR is required.
• Operations are conducted seven days a week; 24 hours a day; and on holidays.
• Ability to communicate effectively orally and in writing is required.
• Ability to work independently and establish priorities is required.
• Attention to detail and accuracy is required.
• Ability to establish professional and harmonious working relationships on all projects and with all parties involved.
• Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.
• Subject to pre-employment and annual background checks.

PHYSICAL REQUIREMENTS:

• Ability to lift and carry up to 25 pounds is required.
• Walking, standing, bending, stooping, climbing, pushing, pulling are required.
• Subject to inside environmental conditions, including work in a smoking environment.