IT Operations Manager – Internal Technology

The IT Operations Manager, Internal Technology, is a hands on individual contributor responsible for the day to day delivery of Aqueduct’s internal IT services. This is a team of one role with no direct reports. You will provide employee technology support, manage endpoints and IT asset lifecycle, administer Microsoft 365 and core business systems, coordinate vendors, and drive practical improvements to the employee technology experience.

Reporting to the SVP of Service Delivery, the IT Operations Manager partners closely with business stakeholders, Engineering, Security, Managed Services, and external vendors to ensure technology enables productivity, operational excellence, security, and business growth.

Unlike many internal IT roles, this position has access to Aqueduct's deep bench of engineering, security, cloud, and managed services expertise, allowing the IT Operations Manager to leverage specialized resources while remaining accountable for the successful delivery of internal technology services.

This is a hybrid position based out of Aqueduct's headquarters in Canton, MA, with an expectation of working onsite approximately 2-3 days per week to support office operations, employee collaboration, and workplace technology.