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AWS Contact Center Architect

Vbeyond CorporationRI🇺🇸United StatesPosted 14 Aug 2026

Why This Role Stands Out

This hybrid role offers a fantastic opportunity to architect cutting-edge AWS contact center solutions, driving innovation in cloud migration and conversational AI. You'll thrive here if you have strong Amazon Connect and AWS expertise, enjoy technical leadership, and are eager to shape the future of customer engagement. Apply today to leverage your skills and grow within a dynamic environment.

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
RI, United States
Posted
3 weeks ago
ServiceNow

Job Description

Role - AWS Contact Center Architect
Location- Providence, RI

Key Responsibilities
  • Design scalable Amazon Connect solutions for voice, chat, IVR, and omnichannel engagement.
  • Lead contact center cloud migration and modernization programs.
  • Develop integrations with CRM, WFM, customer data, and enterprise platforms.
  • Design virtual assistants, voice bots, self-service, and conversational AI solutions.
  • Ensure security, compliance, resiliency, and architecture standards.
  • Provide technical leadership and work closely with business, engineering, product, and vendor teams.
Required Skills
  • Strong hands-on Amazon Connect architecture/design experience.
  • AWS: Lambda, API Gateway, DynamoDB, S3, CloudWatch, EventBridge, IAM.
  • IVR, intelligent routing, CTI, and omnichannel contact center expertise.
  • REST APIs, microservices, and event-driven/cloud-native architecture.
  • Amazon Connect integrations with Salesforce, ServiceNow, or similar CRM.
  • Strong knowledge of enterprise security, authentication, and compliance.
Preferred
  • Amazon Lex, AWS Bedrock, Conversational AI, Voice Bots
  • Contact Center Analytics
  • Banking/Financial Services experience
  • AWS Solutions Architect / Amazon Connect certification
  • Large-scale cloud migration and customer service transformation experience

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