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Full timeTechnology

Field IT Support Technician

HelloTechDes Moines, Iowa🇺🇸United States

Why this role stands out

This hybrid Field IT Support Technician role offers exciting opportunities to grow your technical expertise while making a tangible impact on customers' daily lives through in-home support for diverse tech products. You'll thrive here if you possess a passion for technology, strong problem-solving skills, and a knack for excellent customer service, with the added benefit of flexible scheduling and competitive daily earnings. Apply today to join a leading nationwide tech support service and build a rewarding career!

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationDes Moines, Iowa, United States
Swift

Job description

Join HelloTech, a leading nationwide tech support service, and turn your tech skills into a rewarding career helping others! As a Technician, you will provide in-home customer support and installations for various technology products including TV setups, computer repairs, and smart home devices. Ideal candidates will have a passion for technology, strong problem-solving abilities, and excellent customer service skills. Engage with clients to ensure swift and effective technological assistance in their everyday lives while setting your schedule and enjoying competitive daily earnings.

Responsibilities

  • Visit customers' homes to install, troubleshoot, and repair technical products like TVs, computers, and smart home devices.
  • Provide knowledgeable and friendly customer service to assist clients with their technology needs.
  • Ensure effective setup and connectivity of customer devices within their home networks.
  • Educate customers on how to use installed products and provided services for maximum benefit.
  • Maintain accurate documentation and service records of all customer interactions and installations.

Required Skills

  • Proven technical proficiency in handling modern tech gadgets
  • Strong problem-solving skills and the ability to diagnose and resolve technical issues
  • Excellent verbal communication skills
  • Ability to manage time effectively and handle a flexible work schedule
  • Comfortable working in various home environments

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