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Recently postedFull timeCustomer Service

Customer service expert

TeleperformanceClydebank, Dunbartonshire🇬🇧United Kingdom

Why this role stands out

This role at Teleperformance offers a fantastic opportunity to make a real impact by supporting students' academic futures, with competitive hourly pay and recognition as a top UK workplace. If you excel at building relationships and possess excellent communication skills, you'll thrive in this rewarding customer service position. Apply today to join a globally recognized leader and grow your career!

Quick overview

Salary£13/hr
SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationClydebank, Dunbartonshire, United Kingdom

Job description

Customer Service Expert | Clydebank, United Kingdom | On-site | £12.71 per hour

We're hiring on behalf of a globally recognised company that is a leader in customer experience management, known for its commitment to innovation and its award-winning workplace culture. This employer is dedicated to making a difference by supporting students in achieving their academic goals through financial assistance.

The Role

  • Receive inbound calls to assist students with university loan applications.
  • Provide support on payment inquiries, eligibility, funding, and related loan application matters.
  • Make a positive impact by helping students navigate their finances for higher education.
  • Work within a dynamic contact centre environment with a focus on customer satisfaction.

What You'll Need

  • Excellent interpersonal skills and confidence in PC usage.
  • The ability to learn effectively in a virtual training environment.
  • Resilience and determination to handle challenging calls effectively.
  • Strong listening and problem-solving skills to efficiently use knowledge base systems.
  • Ability to multitask and navigate complex systems accurately during customer interactions.
  • Flexibility, excellent attendance, and timekeeping are essential to ensure consistent customer support.

What's On Offer

  • Comprehensive paid classroom and virtual "Nesting" training to prepare you for live calls.
  • Opportunities for rapid career advancement through internal progression paths.
  • Access to an Employee Assistance Programme offering confidential counselling, remote GP services, and online mental health support.
  • Employee perks include discounts on groceries, entertainment, travel, electronics, and more, along with free online fitness classes.

Apply via Haystack today!

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