IT Support Specialist

Key Responsibilities

• AV & Conferencing Management: Install, test, maintain, and troubleshoot Audio Visual (AV) and Video Teleconferencing (VTC) systems, with focused expertise in Microsoft Teams Rooms and Zoom Rooms.

• Event & Executive Support: Deliver high-touch, "white-glove" technical support for live meetings, high-visibility events, and senior executives, including pre-event setup, monitoring, and real-time issue resolution.

• System Maintenance & Diagnostics: Perform regular health checks, preventive maintenance, and continuous optimization of AV hardware and room configurations.

• Technical Troubleshooting: Diagnose and resolve issues across displays, cameras, microphones, audio, connectivity, and enterprise platforms (e.g., Crestron, Logitech, Biamp/Tesira).

• IT Service & Endpoint Support: Manage end-user tickets for hardware, software, peripherals, and network connectivity across Windows and macOS environments.

• Process Improvement: Evaluate current AV workflows, tools, and user experience to recommend system enhancements.

Qualifications & Experience

• Work Experience: 5+ years of hands-on experience in AV and IT technical support preferred.

• Operating Systems & Management: Proficiency with Windows and macOS; experience with Apple hardware (MacBooks, iPads) and Jamf endpoint management is a plus.

• Core Competencies: Solid grasp of AV signal flow, room design concepts, service desk ticketing workflows, and clear executive-level communication skills.

• Education: Bachelor’s degree in IT, AV Technology, Computer Science, or a related field preferred.

• Certifications (Bonus): AVIXA CTS, CompTIA A+, Microsoft, Crestron, Biamp, or ITIL Foundation certifications are advantageous.