Sales and Events Specialist- The Cloudveil

Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

We Care and We Own
The Sales and Events Specialist will be based in Jackson, WY, and will lead and serve as a key role to several functions at The Cloudveil, which enable our team to execute groups and events effectively, provide personalized and high-touch experiences for our VIP leisure guests, and represent our Michelin Key hotel in Jackson Hole through important community partnerships. In addition, this role manages group sales for Crystal Creek Hospitality’s hotel in Boston.

Director of Sales and Marketing
Internal: Sales and Events Managers, Pathfinders, and Guest Service Managers.

External: Travel agencies, group & meeting planners, Marriott Global and Account Sales organizations, local community vendors and partners.

Manages lead catching and distribution for the hotel, fielding both e-channel and phone leads, and assigning as needed
Works side-by-side with Conference Services Manager, managing group room blocks in both CI/TY and the hotel’s property management system (i.e., Manages local partnerships and facilitates on-property activations in the hotel's common spaces as a way of providing fun, value-added experiences for our guests and the local community amenities and special requests) for luxury consortia guests (i.e., Fine Hotels and Resorts, Chase The Edit, and Luminous stays)
Creates weekly events calendars, placed in our common spaces and guestrooms, which help guests discover the many happenings in Jackson Hole throughout their stay at The Cloudveil
Serves as the primary contact for designated travel agencies, negotiates accommodations, and maintains long-term business relationships.

Crystal Creek Hospitality’s Boston hotel

Excellent knowledge of hotel facilities and guestrooms.

Develop relationships with meeting planners and community members to stay top of mind when planning meetings and events
Develop relationships with the Marriott Global Sales Team to communicate better throughout the negotiation process, to identify need dates, and to stay top of mind so as not to miss out on any potential opportunities
Attend and be a representative for both Hotels at various tradeshows with the Marriott Global Sales Team and the Convention Bureau
Participate in and create FAM opportunities and site visits that will benefit the Hotel
Exercises discretion in negotiating group agreements, concessions, and events packages within established guidelines
Prepare for site visits by coordinating with the onsite team to inspect rooms, provide take-away gifts, and send site alerts to all departments
Communicate clearly to the onsite team during the turnover process, providing any special hotel arrangements, including special billing requirements and guest room accommodations per client’s requests
Prospect from potential business for the hotel through various reports and meeting attendee lists
Assist with updating collateral, PowerPoint presentations and websites as needed
3+ years of experience in hotel sales, preferably at an upscale, full-service hotel
~ Ability to manage time effectively, handling multiple projects at a time and meeting deadlines
~ Ability to effectively liaise between the hotel and client, communicating clearly both verbally and through email
~ Sales aptitude, building relationships to assist with selling, upselling, and re-booking the business
~ Mastery of Microsoft Office
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In addition, the hospitality business and a hospitable service atmosphere must be projected at all times. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.