Quick overview
SeniorityMid Senior
Work modeOn Site
LocationSouth Lake Tahoe, United States
Job description
Responsible for maintaining the Spa areas and ensure a fun-filled, entertaining and exciting environment where the flawless delivery of exceptional service is paramount.
- Greets and checks guests into the Spa using SOS 5 skills and giving personalized service.
- Maintains accurate knowledge of guests’ treatment and schedules.
- Cleans general Spa areas and refills supplies to ensure a clean, spotless environment and adequate provisions for our guests.
- Assists guests as needed, including delivering amenities (towel, soaps, etc.) and various refreshments in order to provide convenient, courteous, personalized service.
- Educates and assists guests in the use and health benefits of different spa rituals (steam, sauna, etc) and work out equipment.
- Calls Security if emergency situation arises.
- Demonstrates a pleasant and enthusiastic demeanor at all times
- High School Diploma or equivalent preferred
- Previous health club/spa experience preferred
- CPR training preferred
- Literate and fluent in English
- Excellent guest service skills
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
- Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures
ADDITIONAL REQUIREMENTS
- Able to push/move towel carts weighing up to 100 pounds
- Ability to walk, stand
- Ability to occasionally lift up to 60 pounds
- Ability to grasp, reach, bend, finger dexterity, hand-eye coordination
- Ability to hear and use visual inspection
- Ability to occasionally use a step stool
- Ability to occasionally tolerate extreme inside and outside temperatures
- Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.
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