Start searching
Back to Jobs
Technology

Senior Engineer, Application Support

Sharp DecisionsNC🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationNC, United States
LinuxITIL

Job description

Application/Production Support
Location: Charlotte, NC / Winston-Salem, NC - Onsite
Type: Full Time
Work Schedule: Fully onsite, Saturday-Wednesday, 11:00 PM-7:00 AM EST.
No Third Party candidate allowed
Year of experience: 5+ years
Industry: BFSI
Key Requirements
  • Experience supporting payment systems and transaction-processing platforms.
  • Strong experience with message processing, particularly IBM MQ and SFTP.
  • Working knowledge of Windows and Linux/Unix environments.
  • Experience with incident management and production issue resolution.
  • Understanding of risk management and change management.
  • Networking knowledge and troubleshooting experience.
  • Ability to support critical production and operational workflows in a financial services environment.
Qualifications Required
  • Bachelor's degree or an equivalent combination of education and experience.
  • Strong analytical, troubleshooting, and problem-solving skills, including issue identification, triage, root cause analysis, and resolution management.
  • Experience providing application support in a fast-paced, high-availability production environment.
  • Experience supporting payment systems, transaction-processing platforms, and operational workflows.
  • Experience handling system incidents, payment investigations, technical escalations, and support activities.
  • Ability to manage multiple priorities and perform effectively under pressure.
  • Excellent verbal and written communication skills, with the ability to interact professionally with customers, vendors, management, and technical teams.
  • Strong attention to detail and organizational skills.
  • Ability to work independently, make sound decisions, and collaborate effectively across cross-functional teams.
  • Ability to lead the team in the absence of the manager.
  • Technical expertise supporting Windows and Linux environments, network technologies, and enterprise integration solutions such as IBM MQ, Connect:Direct, and SFTP.
  • Commitment to operational excellence, platform stability, and service reliability.
  • Availability to participate in a 24x7x365 support model, including system alerts, critical incident response, and weekend maintenance activities.
Qualifications Preferred
  • Experience supporting real-time payments, ACH, wire transfers, or other financial transaction-processing systems.
  • Experience driving operational improvements through automation, process optimization, and continuous improvement initiatives.
  • Experience participating in disaster recovery planning, testing, and execution.
  • Knowledge of ITIL processes, including Incident, Problem, and Change Management.
  • Experience managing application releases and production change implementations.
  • Previous experience mentoring team members or serving in a technical lead capacity.
  • Experience within financial services, banking, or payments industry environments.

#LI-HK1

Similar jobs

Apply