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Service Designer

TXPLondon🇬🇧United Kingdom

Why this role stands out

This remote Service Designer role offers a fantastic opportunity to drive significant impact on large-scale public services, working within a collaborative, multi-disciplinary team. If you have a strong background in UK Government service design and thrive in complex, evolving environments, you'll find this role incredibly rewarding and a chance to further develop your expertise. Apply now to contribute to a vital national program!

Quick overview

SeniorityMid Senior
Employment typeTemporary/Casual
Work modeHybrid
LocationLondon, United Kingdom
Stakeholder Management

Job description

Service Designer Central Government

Location: Remote

Rate: Up to 569 per day (Inside IR35)

Contract Length: 6 Months+
Clearance: SC Clearance

The Opportunity

We're supporting a major Central Government organisation undertaking a large-scale digital transformation programme and are looking for an experienced Service Designer to join a high-performing multidisciplinary team.

This programme is transforming critical public services, offering the opportunity to work on complex, high-impact user journeys at national scale. You'll play a key role in shaping services that directly impact citizens while collaborating with experienced design and delivery professionals across government.

Key Responsibilities

  • Lead service design activities across discovery, alpha, beta and live phases.
  • Design and improve end-to-end services, ensuring they meet user and business needs.
  • Develop service blueprints, user journeys and service maps to identify opportunities for improvement.
  • Work closely with Product Managers, Delivery Managers, Policy teams and Technical Architects.
  • Advocate for User-Centred Design and service design best practice across stakeholders of varying levels of design maturity.
  • Support teams in making evidence-based design decisions through research and service analysis.
  • Contribute to the continuous improvement of government services in line with GDS standards.

Essential Experience

  • Strong and recent experience delivering GDS-aligned Service Design within UK Government or the wider public sector.
  • Proven experience working as a dedicated Service Designer within multidisciplinary teams.
  • Experience designing and improving complex end-to-end services.
  • Strong understanding of the Government Digital Service (GDS) Service Standard and UCD practices.
  • Excellent stakeholder management and facilitation skills.
  • Demonstrable experience creating:
    • Service Blueprints
    • User Journeys
    • Service Maps
    • End-to-End Service Designs
  • Experience working within complex policy-led environments.
  • Experience transforming citizen-facing services at scale.
  • Strong understanding of accessibility, inclusive design and designing for diverse user needs.
  • Experience overcoming organisational, technical or policy challenges to deliver service improvements.

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