Community Care Advocate (Temporary)

Our mission: eliminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.
Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.
As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

As a Community Care Advocate at Spring Health, you’ll help employees in retail settings connect with resources for basic needs, including work-life, financial, legal, and mental health support. You’ll provide thoughtful, consistent follow-through from first contact through care connection, working closely with customer care teams, Spring Health partners, and local points of contact.

Please note that this is a temporary role with a four-month duration.
Schedule: Dearborn Heights - Monday and Wednesday; 8:30AM-5:00PM; Dearborn - Tuesday 10:00 AM-6:30PM and Thursday 8:30AM-5:00PM; Southfield - Friday 9:00AM-5:30PM.

What you'll do

• Provide one-on-one onsite consultation to identify needs and connect employees to local and national resources, including, but not limited to, housing, food, transportation, financial, legal, and daily living support at 3 retail locations in 48076, 48126, and 48127

• Help employees navigate mental health options, including Spring Health, insurance-based behavioral health, emergency mental health services, and community resources; supporting them through application submissions and follow-ups.

• Document and track outcomes, including reason for involvement, demographic data, referrals placed, and referral success rates, to inform program improvement.

• Increase engagement with Spring Health benefits by hosting promotional events, coordinating with on-site partners, and keeping employees informed through sustained outreach.

• Use AI tools to increase efficiency and streamline routine work, while verifying accuracy and ensuring all outputs align with approved branding and language.

• Protect employee privacy and handle sensitive information in line with Spring Health policy and applicable law.

• Escalate clinical, safety, or crisis concerns to the appropriate partners while staying within the scope of your role.

• Communicate needs and trends to Spring Health partners through routine meetings and reporting, and attend customer meetings as appropriate.

What we're looking for

Required

• Bachelor's degree from an accredited institution

• Experience serving diverse populations and backgrounds

• Depth of knowledge connecting individuals to local and national resources

• Ability to balance the needs of multiple stakeholders while prioritizing the employee's well-being and needs

• Excellent listening, written, and verbal communication skills

• Comfort with a range of computer platforms and tech-enabled work environments

Preferred

• Experience helping organizations manage evolving workforce norms

• Experience connecting people to resources quickly during crises

• Experience supporting people through burnout, work-life balance challenges, trauma, or traumatic events

• Experience working with populations facing food insecurity or housing instability

• Proficiency with Google Suite and Apple technology

AI fluency
We expect everyone in this role to use AI thoughtfully and critically. You should be able to:

• Use AI tools to improve efficiency in drafting, summarizing, and research while keeping human judgment at the center

• Verify AI-generated resource information, eligibility criteria, and deadlines against authoritative sources before sharing them, since errors can have real consequences for employees

• Protect confidential information by using only approved tools and devices in accordance with Spring Health’s IT and Security Policies

• Recognize when AI output is incomplete, biased, or inappropriate for a situation and override it

Ethics and boundaries
This role requires strong professional judgment. You will:

• Practice within your scope of training and Spring Health's service model, and refer out when a need falls outside your expertise

• Maintain confidentiality and privacy, sharing information only as permitted by policy, consent, or legal obligation

• Maintain clear professional boundaries with employees and customer points of contact, avoiding dual relationships and personal entanglements

• Treat every employee with dignity and respect, regardless of background, circumstances, or presenting concern

• Balance advocacy for employees with the interests and agreements of the organizations we serve, and be transparent when those interests diverge

• Manage your own workload and well-being, and ask for support when you need it

What to expect
This is one of the fastest-moving environments you'll work in. You'll be held to a high bar, receive direct and continuous feedback, and see your impact quickly. You'll also work alongside some of the brightest people in the field and have room to experiment, innovate, and shape how this work gets done.

Compensation
The target salary range for this position is $28-$34 per hour. Individual pay may vary based on experience, location, internal pay equity, and other business considerations. We review pay and compensation programs at least annually.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.