Sales and Service - Account Manager

Job Description
The
Service Sales Account Manager is responsible for driving growth of the company’s service business by developing strong customer relationships, identifying service opportunities, and expanding recurring and project-based service revenue within assigned accounts. This role serves as a key commercial point of contact for customers after the initial equipment or automation solution has been delivered.

The Service Sales Account Manager works closely with customers and internal Service, Engineering, Sales, and Operations teams to understand installed-base needs and develop solutions that improve equipment reliability, performance, lifecycle, and uptime. The ideal candidate is a relationship-focused sales professional who understands industrial automation and can translate customer operational needs into service opportunities. Account Management & Customer Relationships
Develop and maintain strong relationships with key contacts across assigned customer accounts.

Serve as a trusted commercial partner for customers regarding ongoing service and support needs. Conduct regular customer reviews to understand equipment performance, upcoming needs, operational challenges, and future projects. Maintain a strong understanding of the customer's installed equipment base, business priorities, and service history. Coordinate internally to ensure customer commitments and service expectations are effectively communicated and supported. Service Sales & Revenue Growth
Own and achieve assigned service revenue, bookings, and margin targets
.

Service agreements and recurring support programs
Emergency and break/fix service
Equipment upgrades and retrofits
Spare and replacement parts
Obsolescence and lifecycle management
Technical support
Training and other aftermarket services
Develop proposals, quotations, and commercial solutions in partnership with technical and service teams. Follow up on open quotations and actively manage opportunities through close. Expand service penetration within existing accounts and identify opportunities to increase recurring revenue.

Installed Base & Lifecycle Management
Develop a strong understanding of the installed base within assigned accounts. Proactively identify aging, obsolete, or high-risk equipment that may create future service or production challenges for customers. Work with technical resources to develop modernization, retrofit, and lifecycle-management recommendations. Help customers develop longer-term service and equipment-support strategies rather than relying solely on reactive service. Partner closely with Service leadership and technical teams to ensure proposed solutions can be successfully delivered.

Coordinate with equipment and automation sales teams to ensure effective transition from project completion into ongoing service support. Work cross-functionally with Engineering, Project Management, Operations, Purchasing, and other teams as required to develop customer solutions. Provide customer and market feedback to help improve service offerings and commercial strategy. Pipeline & Commercial Management
Maintain an accurate service sales pipeline and customer opportunity forecast.

Document customer activity, opportunities, proposals, and follow-up actions in the company CRM or other designated systems. Monitor service sales performance against established targets and develop action plans to address gaps. Maintain appropriate visibility into upcoming customer needs and expected service demand. Support annual account planning and service growth initiatives.

Bachelor's degree in Business, Engineering, Technical Sales, or related field preferred; 5+ years of experience in account management, technical sales, aftermarket sales, industrial service, or a related customer-facing role.
~ Experience within industrial automation, machine building, manufacturing equipment, controls, robotics, or systems integration strongly preferred.
~ Demonstrated ability to grow revenue within existing customer relationships.
~ Ability to understand technical concepts and translate them into customer-focused business solutions.
~ Strong communication, relationship-building, negotiation, and presentation skills.
~ Strong organizational skills with the ability to manage multiple accounts and opportunities simultaneously.
~ Ability to travel to customer locations as required.

Customer Focus
Builds Networks
Service revenue and bookings growth
Gross margin performance
Recurring service agreement growth
Service pipeline development and forecast accuracy
Customer retention and account growth
Customer satisfaction and responsiveness