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Operations & Project Management

AI Product Manager

Miracle Software Systems, Inc.Dearborn, MI🇺🇸United StatesPosted 12 Aug 2026

Why This Role Stands Out

As an AI Product Manager at Miracle Software Systems, you'll shape the future of AI-driven sales and services, leading innovative product development in a hybrid environment. This role offers significant career growth and the chance to build intelligent solutions that transform customer experiences and optimize operations, making it an ideal opportunity for ambitious product leaders.

Quick Overview

Work Type
Hybrid
Level
Mid Senior

Job Description

#W2 Only #Hybrid
 

Requirement Details:-
 Job Role: Product Manager - Sales & Services AI Product Manager
Location: Dearborn, MI
Duration: Long-term.
Position Description:-
As a Sales & Services AI Product Manager, you will lead the strategy, development and delivery of key AI products. Imagine and deliver the next generation of AI-powered products that transform our business from reactive to predictive, personalised, and seamless. Be at the forefront of the AI revolution to build intelligent solutions that enhance various touchpoints of the journey by anticipating needs, resolving issues instantly, building lasting loyalty, while optimising business operations.
Responsibilities:-
Product Strategy & Vision:-
  • Develop and articulate the product vision working closely with business partners and product group leadership, aligning it with the client s broader digital transformation goals. Products are focused on using AI to improve the effectiveness of the Sales & Services organisation.
  • Empathise with and deeply understand your target audience and personas to define the right problem to solve with AI.
  • Define and drive the product roadmap, ensuring it reflects the evolving needs of the business, technological advancements, and market trends.
  • Prioritise product features and enhancements based on customer feedback, data-driven insights, and business impact.
  • Focus on Product-Market Fit by maintaining a balance between business viability, user desirability and technical feasibility.
  • Define quantitative and qualitative measures of success that drive value to the client s core objectives.
  • Stakeholder Management:
  • Collaborate with key stakeholders across various business units to understand their needs and translate them into product features.
  • Manage relationships with product stakeholders, providing regular updates on progress, challenges, and opportunities.
  • Act as a liaison between technical teams and business units, ensuring clear communication and alignment of goals.
  • Champion an iterative development approach with our business partners, driving delivery of
  • Minimum Viable Products and continuous improvement through careful and deliberate prioritisation.
  • Engage with your target audience in understanding their jobs to be done and needs, leading to high-quality product development.
  • Development & Delivery:
  • Lead a cross-functional product team (AI engineering, software engineering, design, data engineering, etc.) in the design, development, and deployment of the AI products.
  • Collaborate with product group leaders to lead and adopt operational standards to streamline value delivery and maximise outcomes within rapidly moving enterprise-level initiatives
  • Work hands-on with the development team to prioritise, plan and deliver AI solutions that deliver business outcomes.
  • Ensure the solution is scalable, secure, and reliable.
  • Drive the integration of AI/ML capabilities into customer- and business-facing applications.
  • Collaborate with the product team to define specifications, requirements and acceptance criteria for deliverables
  • Work with Product Designers to ensure timely delivery of designs and assets to the development team.
  • Create assets to guide product development work (Discovery, Framing & Scoping
  • Documents, PRDs, Journey Maps, opportunity trees, user stories)
  • Maintain an actionable backlog of user stories for the development team.
  • Define, track and analyse key product metrics and KPIs to inform product strategy, prioritise features and drive continuous improvement and business outcomes
User Experience & Adoption:-
  • Design and implement user onboarding and training programs to increase adoption.
  • Gather and analyse user feedback to continuously improve the solution's usability, performance, and feature set.
  • Develop documentation, guides, and best practices to support users in effectively leveraging the solution for their needs.
  • Conduct product experiments, user interviews and other validation techniques to gather feedback and product insights.
  • Leverage analytical methods to understand and analyse user experience and adoption.
  • Continuous Learning, Innovation & Contribution:
  • Stay informed about the latest trends and technologies in AI and cloud computing to drive innovation.
  • Encourage a culture of continuous improvement within the team, fostering innovation and experimentation to keep the solution at the forefront of industry standards.
  • Actively participate in nurturing the Product Management Community of Practice
  • Help innovate and iterate on agile PM processes and share learning.
Qualifications:-
  • Bachelor's degree in Computer Science, Computer Engineering, Systems Engineering or
  • related field or a combination of education and equivalent work experience.
  • 5+ years with progressive responsibilities in an agile software development environment.
  • 3+ years of experience as a Product Manager with responsibilities to include defining product
  • Vision, strategy, product roadmaps and building and managing backlogs and similar.

Skills

Agile
Continuous Improvement
Stakeholder Management

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