Field Services Engineer I

Job Location: remote role supporting East Pennsylvania (Scranton/Wilkes-Barre area)

What's in it for you?

• Collaborate: Engage with healthcare professionals to optimize healthcare delivery and improve patient outcomes.
• Execute: Apply your mechanical skills in a dynamic and rewarding healthcare environment while interacting with healthcare professionals.
• Impact: Your work will help optimize healthcare delivery, directly impacting patient lives.
• Develop: Learn pharmacy and nursing workflows and understand how medication management systems significantly drive efficiency and reduce wasteful spending.
• Inspire: Opportunities for advancement and learning specialized automated or robotic products.

Field Service Engineer Level I Responsibilities and Qualifications:

• Responsibilities:
  • Provide moderate-level onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical solutions.
  • Regularly communicate with manager-level nursing and pharmacy staff and work on problems of moderate scope.
• Basic Qualifications:
  • Coursework in Network Engineering, Robotics, or Electronics.
  • Experience working in a hospital environment.
• Preferred Qualifications:
  • Bachelor’s Degree in Engineering/Technology or related discipline and experience troubleshooting and repairing electronic, mechanical, or computer devices.

Field Service Engineer Level II Responsibilities and Qualifications:

• Responsibilities:
  • Independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions.
  • Regularly communicate with director-level nursing and pharmacy staff and tackle problems of advanced scope.
  • Provide coaching and mentoring as needed.
• Basic Qualifications:
  • Coursework in Network Engineering, Robotics, or Electronics.
  • Experience working in a hospital environment.
• Preferred Qualifications:
  • Bachelor’s Degree in Engineering/Technology or a related discipline AND one year of relevant experience; OR
  • Associate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
  • Knowledge of FDA regulations for medical devices and Quality Management Systems.

Shared Responsibilities for both Levels:

• Thoroughly document all service events according to Omnicell's policies and procedures.
• Meet company guidelines for response time and service levels.
• Escalate product bugs, malfunctions, and design issues through support channels.
• Participate in various staff meetings.
• Maintain service quality and customer satisfaction.
• Manage parts inventory and return materials process.

Work Conditions for both Levels:

• Must be able to lift 50 lbs. to approximately 5 ft. high.
• Available 24 hours a day, Monday through Friday, and for weekend on-call rotations.
• Frequent local travel in the primary area.
• Backup support in adjacent areas as needed.
• Provide work area at home and space for trunk stock inventory.

Note: The selected individual must have a valid driver's license with an acceptable driving record, be able to meet Omnicell's insurance coverage requirements, and have their own vehicle in acceptable working condition.