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Full timeTechnology

Trade Support Engineer

ValkyrietradingChicago🇺🇸United States

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeOn Site
LocationChicago, United States
SQLBashComplianceDerivativesPowerShellPythonReconciliationTriageLinux

Job description

What You’ll Do:

As a Trade Support Engineer, you'll sit on the front line of our trading operations, working shoulder-to-shoulder with traders, developers, and quantitative researchers to keep the production trading environment healthy, stable, and fast. This is a hands-on, high-impact role: when the markets are open, you are our first line of defense.

Day to day, you will:

  • Monitor the production trading environment and respond to alerts in real time.

  • Triage, resolve, or escalate technical incidents under time pressure (Level 1/Level 2).

  • Deploy and configure proprietary and third-party trading applications.

  • Investigate trade and position breaks, and support back-office operations such as trade capture and reconciliation.

  • Assist with risk and compliance reporting.

  • Occasional handling of datacenter and trading desk hardware.

  • Write scripts to automate repetitive workflows and accelerate your own troubleshooting.

  • Collaborate closely with traders, clearing firms, exchanges, and vendor partners to meet business objectives.

Because this role covers the trading day end to end, it includes early market-open coverage and participation in an on-call / weekend rotation.

What You’ll Need:

  • 2+ years of full-time, professional experience in Trade Support, Trade Operations, Application Support, or a similar production-support role.

  • Strong proficiency with both Windows and Linux, comfortable in desktop and command-line environments.

  • Solid scripting skills in one or more languages (e.g., Python, PowerShell, Bash) to automate tasks and analyze data.

  • Working knowledge of SQL for querying trade, position, and reference data during investigations.

  • Familiarity with data formats like JSON, XML, and Parquet.

  • Familiarity with current code generation AI tools.

  • A track record of troubleshooting application and OS-level issues calmly under pressure.

  • Strong communication skills, with a focus on resolving uncertainty and coordinating across traders, vendors, and internal teams.

  • Detail-oriented, with a strong bias toward documentation and repeatable process.

  • Ability to manage shifting priorities in a fast-moving environment.

  • Ability to work on-site in our Chicago office and participate in early-hours and on-call coverage as needed.

  • Must have valid, ongoing, unrestricted authorization to work in the United States without the need for employer-sponsored or self-initiated immigration filings.

Preferred (We'll Train the Right Person):

  • Experience with exchange-traded derivatives and a solid grasp of the trade lifecycle.

  • Hands-on experience interfacing with exchanges and clearing firms.

  • Familiarity with order entry and market data protocols (e.g., FIX, FIXP, MDP3, BOE, ITCH).

  • Exposure to observability tooling and incident-management practices.

Applicants with 3+ years of directly applicable experience are eligible for consideration at the Senior level.

What You’ll Get:

  • Competitive salaries and performance bonuses
  • Top-tier medical and dental coverage
  • Relocation assistance packages
  • Generous vacation policy
  • Training opportunities and continuing education
  • Catered lunch, snacks, and beverages
  • Group outings and company parties
  • Casual dress environment

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