Help Desk Analyst - $25 CTC - ONSITE (WI Resident/MUST Relocate to WI)

Job Description:

***Crop to Crop resumes are accepted

Location Requirement: Onsite or remote: Onsite. Candidates must be WI residents or willing to relocate to WI at the candidate''s expense to a driving distance from Madison prior to starting the role. All of work will be done working in the office on Femrite Drive in Madison WI. 

THIS IS A 3RD SHIFT POSITION FULLY ON SITE IN MADISON WI. Work Shift: Saturday – Wednesday 12:00am – 8:30am with 30 min unpaid lunch. – this is a 3rd shift position

This position will provide support to end users on a variety of IT issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular support field.

An ideal candidate would have previous IT Help Desk experience. Candidate should have approximately 6mo - 1 year of experience in an IT customer service field or in a customer support related area. Has knowledge of commonly used IT concepts, practices, and procedures. The IT Help Desk I position relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

This is a 24x7x365 support center position and may be asked to shift work hours or work overtime to provide adequate coverage if necessary.

Required Skills:

• Customer Service 6 mo. experience
• Basic IT Troubleshooting 6 mo. experience
• Call center experience 6 mo. experience

Desired Skills:

• Previous IT Support desk call center experience.