General Manager

EōS Fitness is seeking a highly motivated and sales driven leader to take on the role of General Manager. Reporting to the District Sales Manager, the General Manager must be passionate about sales and dedicated to helping members achieve their health and wellness goals. As General Manager, you will work to improve sales, overall processes, and develop a team of leaders to do the same. You and your team will create connections with prospective members, facilitate their membership journey, and ensure their success. An ideal candidate must have a passion for fitness, demonstrate a drive for success, and a history of commitment, delivering results and motivating clients.

Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

Responsibilities:

• Hiring, training, scheduling, and supervising staff members, including Assistant General Managers and Fitness Consultants.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Set and achieve membership and revenue goals, track KPIs, and develop strategies to increase membership retention and new sign-ups.
• Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
• Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
• Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being.

Qualifications:

• 2 years of sales management experience.
• 3-4 years of customer service experience.
• Prior experience or strong interest in the fitness industry.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
• Excellent MS Office skills.
• And, of course, someone who embraces our Core Values!

Requirements:

• Must successfully pass background check.
• CPR certification required within 30 days of hire.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
• Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system
• Ability to bend routinely and repetitively to lift more than 40 lbs.