Venue Manager Greenhills - East Maitland

Burger Urge Venue Manager Greenhills - East Maitland

About Burger Urge

Burger Urge has been serving up delicious, juicy burgers for over 19 years, and we're now 32 venues strong!

Burger Urge Greenhills is looking for an experienced, hands-on Venue Manager to lead our team, deliver exceptional guest experiences, and build a positive, high-performing culture. If you're a leader who thrives in a fast-paced environment, loves developing people, and is passionate about operational excellence, we'd love to hear from you.

Why You'll Love Working With Us

At Burger Urge, we believe great people create great experiences. When you join The Urge, you'll enjoy:

• Generous staff discounts on Burger Urge food
• Ongoing training and development to help you grow your career
• Genuine opportunities for internal progression across our growing network
• A supportive, fun, and energetic team culture

The Role

As Venue Manager, you'll take ownership of the restaurant's overall performance, leading your team to deliver exceptional food, service, and operational standards. Your responsibilities will include:

• Leading, coaching, and developing a high-performing team
• Creating an exceptional customer experience every shift
• Driving sales, labour, and cost performance to achieve business targets
• Managing rostering, recruitment, onboarding, and team development
• Maintaining outstanding food safety, hygiene, and compliance standards
• Overseeing inventory, stock control, ordering, and cost management
• Ensuring the venue is clean, organised, and operating to Burger Urge standards
• Handling customer feedback and resolving issues professionally
• Implementing local marketing initiatives and supporting business growth
• Building a positive team culture focused on accountability, performance, and fun

You'll lead from the front, inspire your team, and play a key role in the continued success of the restaurant.

What We're Looking For

• Previous experience as a Venue Manager, Restaurant Manager, or Assistant Venue Manager ready to step up
• Strong leadership, coaching, and people development skills
• A proven track record of delivering exceptional customer service
• Experience managing labour, food costs, and key business metrics
• Ability to thrive in a fast-paced, high-volume hospitality environment
• Positive, resilient, and solutions-focused attitude
• Flexible availability, including evenings, weekends, and public holidays
• Current Food Safety Supervisor Certificate (or willingness to obtain)
• Current RSA certification (or willingness to obtain)