SERVICES MANAGER

ROLE PURPOSE

The Services Manager leads a team responsible for the operational delivery and continuous improvement of our education programs.

You'll oversee the system setup of education offerings, ensure accurate system configuration and process efficiencies, ensuring our customers receive a seamless, accurate, and on time experience. You'll lead a dedicated operations team, partner closely with Sales, Category, Pricing, IT, and Warehousing.

This role is perfect for someone who thrives in a fast paced, data driven environment and enjoys solving complex operational challenges.

KEY ACCOUNTABILITIES Program planning & Coordination

• Manage the end to end setup and delivery of programs, including order management, reporting, account maintenance, data integrity, resource planning, and issue resolution.
• Partner with IT to support system enhancements and ensure smooth operational performance throughout the season.

Sales effectiveness & Customer Experience

• Oversee user platforms to support accurate and timely customer proposals aligned to SLAs.
• Collaborate with Sales, Customer Service, Category, and Supply Planning teams to resolve issues, manage product changes, and maintain effective stakeholder communication and customer satisfaction.

Process Improvement & Operational Excellence

• Using data and analytics to drive continuous improvement initiatives across systems, processes, and service delivery.
• Develop and maintain operational procedures and knowledge resources to support operations.
• Lead, coach, and develop the team to achieve business objectives and service standards.
• Set clear KPIs, foster a culture of accountability and continuous improvement, and support onboarding and training during peak periods.

WHAT WE LOOK FOR

• 3+ years' experience in education services, program coordination, or similar operational environments.
• Proven experience managing team operations, quoting processes, and system administration.
• Strong attention to detail, with a structured approach to problem solving and process design.
• Demonstrated ability to lead, influence, and collaborate across diverse teams and stakeholders.
• Excellent communication, analytical, and project management skills.
• Experience with Salesforce, SAP, or similar systems.

WORKING WITH WINC

• Our highly engaged team works together to create a positive impact both at Winc and in the communities we operate.
• We believe we're better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.
• We are focused on working towards a more sustainable future through our Winc Social Agenda and plan to make a difference through Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging and Management of Waste, and Ethical Sourcing.
• We provide the training, tools and environment to enable you to perform your best and develop your career at Winc. Over 45% of the roles we advertised in 2025 were awarded to an internal candidate.
• We support our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through various priorities and life stages.
• We offer a range of perks including a quarterly Winc Awards recognition program, team discounts and corporate partner discounts.