Desk/Desktop Support Analyst

Description
We are looking for a Desktop Support Analyst to provide hands-on technical assistance for end users. This position supports daily IT operations by resolving device, software, and service desk issues across a healthcare-focused environment. The role is ideal for someone who can balance responsive support with strong attention to system reliability, security, and user experience.

Responsibilities

Deliver first- and second-level technical support for desktops, laptops, mobile devices, peripherals, and related applications. Respond to service desk requests within defined service levels and follow issues through to timely resolution. Install, configure, and maintain end-user hardware and software for employees, providers, and external partners. Diagnose and resolve problems affecting Windows-based systems, device performance, connectivity, and common user applications. Support desktop, mobile, and telecommunications tools to help maintain dependable day-to-day operations.

Apply security and compliance practices that align with healthcare IT standards and organizational policies. Assist with technologies that support both patient-facing services and core business functions. Partner with internal IT teams to improve support processes and recommend practical technology enhancements. Contribute to modernization efforts by helping implement updated tools, workflows, and end-user support practices. Requirements
At least 1 year of experience in desktop support, help desk, or a similar end-user support role.

Working knowledge of Active Directory for basic account support and access-related tasks. Experience supporting Microsoft Windows environments, including Windows 10. Ability to perform foundational troubleshooting for hardware, software, and peripheral issues. Familiarity with managing and updating service desk tickets in a structured support environment. Strong communication skills with the ability to assist users clearly and professionally. Comfortable handling multiple support requests while maintaining accuracy and service quality. Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

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