Why This Role Stands Out
This hybrid role offers a fantastic opportunity to drive critical service restoration and continuous improvement within Fujitsu's reputable Australian operations, developing your leadership and ITIL expertise. You'll thrive here if you're a proactive problem-solver adept at managing complex incidents and collaborating across teams. Apply today to make a significant impact!
Quick Overview
Job Description
Fujitsu invites an experienced Major Incident & Problem Manager to join our Service Management team in Australia. You will lead end-to-end Incident and Problem records, drive root cause analysis, and coordinate technical and stakeholder communications to restore services quickly.
You will apply ITIL best practices, manage escalations, produce reports, and support continual service improvement while collaborating with Service Desk and delivery teams across our Australian operations.
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