Data Center Operations & Support Engineer

job summary:

We are hiring a hands-on Data Center Operations & Support Engineer to maintain critical physical infrastructure and provide technical support at our 24/7 facility in Norwalk, CT. In this role, you will handle everything from racking servers and managing cables to supporting IBM mainframes, running tape backups, and fixing desktop support tickets for local users.

location: Norwalk, Connecticut

job type: Contract

salary: $105 - 120 per hour

work hours: Rotating Shifts

education: No Degree Required



responsibilities:

Key Responsibilities

Data Center & Mainframe Operations

• Rack, stack, cable, and configure servers, network devices, in-rack PDUs, and KVM switches.
• Perform physical hardware upgrades, including RAM, storage drives, CPUs, and Network Interface Cards (NICs).
• Monitor and maintain data center servers, system interfaces, and communication utilities.
• Assist with operations in a large-scale IBM Z10 mainframe environment (IPL, TSO, MVS, JES2, CA7).
• Handle daily and monthly tape backup operations for offsite storage.
• Manage physical hardware assets, track inventory, and maintain accurate records in ServiceNow.

End-User & Desktop Support

• Provide onsite, phone, and remote technical support for desktops, laptops, printers, scanners, and peripherals.
• Image, deploy, maintain, and upgrade end-user hardware, software applications, and operating systems.
• Troubleshoot network connectivity, device communication, and hardware/software faults.
• Manage Move, Add, Change, Install (MACI) requests to minimize user downtime.
• Perform preventative maintenance and facilitate repair or warranty replacement for defective parts.
• Escalate complex issues to Tier 2/3 engineering teams or third-party vendors as needed.

qualifications:

Qualifications & Requirements

Education: Bachelor's degree in Computer Science, Systems Engineering, Telecommunications, or a related field (or an equivalent combination of education and experience).

Experience: Minimum 5 years of progressive experience in IT operations, hardware support, or system administration.

Specialized Knowledge:

Proficiency in Microsoft Windows OS and Microsoft Office Suite.

Hands-on experience with ServiceNow or similar ticketing and asset management platforms.

Practical knowledge of network cabling standards, hardware diagnostic tools, and system recovery.

Direct experience or strong familiarity with legacy IBM mainframe environments (Z10, MVS, JES2).

Supervisory experience is preferred for candidates seeking senior operational responsibilities.

skills:

Data Center Operations,data center infrastructure,Data Center,desktops,IBM mainframe,Computer Science,IT operations,JES2,KVM,laptops,mainframe,CPUs,Microsoft Office Suite,Microsoft Windows OS,network connectivity,Network Interface,NICs,network cabling,network device,network devices,server monitoring,ServiceNow,software applications,high availability,Systems Engineering,communication,Supervisory experience,Troubleshoot,system administration,Install,asset management,Desktop Support,cable,hardware diagnostic,operating systems,preventative maintenance,printers,remote technical support,inventory,hardware support,Telecommunications

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.