Community Manager

Community Manager
Position Title: Community Manager
Reports To: Regional Manager
Work Arrangement: On-site. Regular, in-person attendance at the employee's assigned community, office, or other designated Company location is an essential function of this position. This position is not eligible for a remote or hybrid work arrangement, except where otherwise required by applicable law or approved by the Company as a reasonable accommodation.
Position Summary The Community Manager is responsible for overseeing the day-to-day operations and overall performance of an assigned multifamily community. This position leads leasing, resident retention, collections, financial administration, maintenance coordination, team performance, budgeting, compliance, and resident relations.
The Community Manager is accountable for achieving occupancy, revenue, expense-control, customer-service, and operational goals established by River View Residential and ownership. This position analyzes financial and market information, develops annual budgets and business plans, supervises community team members, and ensures that community operations comply with Company policies and applicable federal, state, and local requirements.
Essential Responsibilities Community Operations & Leadership

• Oversee the daily operations and overall performance of the community.
• Coordinate team members, activities, schedules, and available resources to achieve established community goals.
• Implement operational priorities established by River View Residential, the Regional Manager, and ownership.
• Maintain an organized, professional, and service-oriented community office.
• Ensure assigned responsibilities are completed accurately and within established timelines.
• Monitor operational conditions and address concerns before they negatively affect residents, team members, financial performance, or community appearance.
• Communicate significant operational concerns, risks, staffing needs, and performance issues to the Regional Manager.
• Complete required operational reports, reviews, inspections, and follow-up activities.
• Maintain accurate and organized community records.
• Ensure community practices remain consistent with Company policies and standards.

Financial Management & Budget Performance

• Maintain the financial performance of the community by monitoring rental income, occupancy, collections, expenditures, and operating results.
• Review monthly financial statements, budget reports, income, expenses, and performance variances.
• Analyze financial results and identify opportunities to improve revenue or control expenses.
• Discuss financial performance, projections, risks, and recommended strategies with the Regional Manager.
• Develop the annual community budget and business plan.
• Prepare budget forecasts and financial projections.
• Monitor community spending to ensure expenses remain within approved budget limits.
• Review and approve purchases and expenditures within established authority.
• Monitor concessions, delinquency, bad debt, vacancy loss, and other factors affecting financial performance.
• Maintain supporting documentation for financial transactions and operational expenses.
• Recommend operational or financial adjustments necessary to achieve community and ownership objectives.
• Protect Company funds and follow all cash-handling, payment-processing, and financial-control procedures.

Leasing & Occupancy Management

• Oversee leasing activities and occupancy performance.
• Supervise leasing, renewal, and resident-retention programs designed to maximize occupancy and revenue.
• Monitor apartment availability, leasing traffic, applications, move-ins, move-outs, renewals, transfers, and cancellations.
• Review leasing activity and conversion performance regularly.
• Establish leasing priorities and occupancy strategies in collaboration with the Regional Manager.
• Ensure prospective residents receive prompt, professional, and consistent service.
• Confirm that leasing team members complete required prospect follow-up and accurately document activity in the property management system.
• Review rental applications and leasing documentation as required.
• Ensure apartment availability, pricing, concessions, lease terms, and occupancy information remain accurate.
• Assist with leasing activities, tours, applications, and move-ins when needed.
• Ensure all leasing practices comply with Fair Housing requirements, approved rental criteria, and Company policies.

Lease Renewals & Resident Retention

• Oversee the community's lease-renewal and resident-retention programs.
• Review lease-expiration reports and upcoming renewal opportunities.
• Establish renewal priorities and ensure residents are contacted within required timelines.
• Review renewal offers, lease terms, and pricing recommendations.
• Work directly with residents to encourage lease renewals and resolve concerns affecting retention.
• Ensure renewal documentation is completed, signed, and implemented promptly.
• Monitor renewal performance and identify trends affecting resident retention.
• Develop and implement strategies to improve renewal rates and reduce avoidable move-outs.
• Coordinate resident events, communication, and engagement initiatives that support retention.
• Maintain accurate renewal and resident-retention information in the property management system.

Resident Relations & Customer Service

• Oversee resident relations and customer-service standards.
• Respond promptly and professionally to resident telephone calls, emails, requests, complaints, and concerns.
• Investigate resident concerns and determine appropriate resolutions.
• Resolve matters within the position's authority or escalate concerns when necessary.
• Communicate clearly with residents regarding community policies, lease requirements, account matters, maintenance concerns, and operational updates.
• Ensure resident requests are documented and directed to the appropriate team member.
• Follow up on unresolved concerns and commitments.
• Maintain professional boundaries and protect resident confidentiality.
• Promote a respectful, welcoming, and service-oriented community environment.
• Identify recurring resident concerns and implement appropriate corrective measures.
• Ensure community team members provide consistent and professional resident service.

Collections & Account Management

• Oversee rent collection and delinquency-management activities.
• Review resident account balances and delinquency reports regularly.
• Ensure rent, fees, deposits, and other authorized charges are posted accurately.
• Direct timely resident communication regarding outstanding balances.
• Review and approve late notices, payment agreements, legal referrals, and collection documentation as required.
• Enforce lease terms related to rent, fees, notices, and other resident financial obligations.
• Coordinate collection efforts with the Regional Manager, Accounting Department, and legal counsel when appropriate.
• Monitor returned payments, unpaid balances, payment arrangements, and collection activity.
• Ensure collection actions comply with applicable laws, lease terms, and Company procedures.
• Maintain complete and accurate supporting documentation for account activity.
• Report significant collection concerns and financial exposure promptly.

Lease Administration & Enforcement

• Administer and enforce lease requirements consistently and professionally.
• Conduct or coordinate apartment inspections in accordance with lease terms, applicable notice requirements, and Company procedures.
• Address documented lease violations and resident noncompliance.
• Prepare or approve notices and supporting documentation.
• Coordinate legal action, including eviction proceedings, when authorized and appropriate.
• Assess and collect allowable late fees, damages, and other charges in accordance with lease terms and applicable law.
• Maintain accurate records of notices, inspections, resident communication, and enforcement actions.
• Consult the Regional Manager or legal counsel regarding complex or high-risk matters.
• Ensure lease enforcement practices remain consistent and comply with Fair Housing requirements.

Market Analysis & Business Planning

• Maintain knowledge of competing communities, local market conditions, pricing trends, concessions, occupancy levels, and other factors affecting community performance.
• Review, analyze, and interpret market data.
• Conduct or oversee market surveys and competitive reviews.
• Evaluate how market conditions affect pricing, leasing, renewals, occupancy, and resident retention.
• Provide the Regional Manager and ownership with accurate market observations and recommendations.
• Use financial, operational, leasing, and market information to support business decisions.
• Develop strategies designed to achieve community, management, and ownership objectives.
• Adjust leasing, marketing, pricing, or operational priorities based on documented performance and market conditions.
• Support the preparation and execution of annual business plans.

Marketing & Outreach

• Oversee community marketing and outreach activities click apply for full job details