Quick Overview
Seniority
Mid Senior
Work mode
Hybrid
Location
AZ, United States
Posted
1 week ago
ScrumAgileJiraProcess ImprovementSAFe
Job Description
Key Responsibilities
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- Collaborate with business units to gather, analyze, and document business requirements related to Salesforce.
- Translate business needs into functional specifications and work with developers to implement scalable solutions.
- Serve as a liaison between IT and business stakeholders, ensuring clear communication and alignment on project goals and deliverables.
- Perform gap analysis and identify areas for process improvement using Salesforce tools and capabilities.
- Support configuration and testing of Salesforce features such as objects, workflows, validation rules, and reports.
- Assist in managing Salesforce projects and enhancements, ensuring timely delivery and compliance with business needs.
- Develop and maintain detailed process flows, data maps, and documentation.
- Conduct user training sessions and support change management efforts.
- Maintain up-to-date knowledge of Salesforce platform capabilities and recommend best practices.
- 5+ years of experience as a Business Analyst, Systems Analyst, or IT Analyst, with at least 2 years of experience working with Salesforce.
- Proven experience gathering and documenting business and technical requirements.
- Strong understanding of Salesforce Sales Cloud, Service Cloud, or other Salesforce modules.
- Ability to work effectively with cross-functional teams in a collaborative environment.
- Working experience with Agile methodologies, including Scrum or SAFe.
- Experience with project management and collaboration tools such as JIRA or Azure DevOps.
- Excellent communication, problem-solving, and analytical skills.
- Salesforce Administrator (ADM-201) or Salesforce Business Analyst certification.
- Experience with data migration, integration tools, or Salesforce APIs.
- Knowledge of reporting and dashboard tools within Salesforce.
- Salesforce experience.
- Experience with either Salesforce Sales Cloud or Service Cloud.
- Experience with Azure DevOps or JIRA.
- Salesforce Administrator certification.
- Experience managing large-scale case management systems.
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