Quick overview
Job description
Duffel in London is seeking a Head of Technical Support to lead a team of engineers responsible for the quality and growth of our customer support function. You will coach engineers, set standards, manage escalations and partner with Engineering, Product and Travel Operations to reduce friction in our API-driven platform.
You will stay close to the work, review investigations, and translate learnings into lasting improvements while scaling the team to meet increasing demand from partners and
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