Electronics Engineer, Customer Support (m/f/d)

About the role

Your Responsibilities

• Serve as primary technical contact for customer support, handling troubleshooting, issue tracking, and root cause analysis
• Maintain documentation, FAQs, and a database of reported issues
• Collaborate with cross-functional teams to ensure smooth system integration and support development/production
• Manage BOMs, SOPs, quality documentation, and resolve electronics-related issues
• Perform hands-on technical tasks and support procurement by sourcing components and suppliers
• Support robot testing, troubleshooting, and debugging activities across Agile offices and, where required, at international locations, including potential travel to the UK and USA

Essential Skills

• Minimum 3-5 years of proven work experience in related fields
• Experience in robotics, electronics, mechatronics, or automation industries
• Background in designing robust cabling solutions and cable harnesses
• Familiarity with electronics design and PCB production stages
• Knowledge of structural, thermal, and dynamic analysis to validate designs

Beneficial Skills

• Strong problem-solving and analytical thinking
• Empathy and excellent communication skills to enable great teamwork
• Self-motivated with a passion for cutting-edge robotics technology
• Detail-oriented with a focus on robust system design
• Adaptable to fast-paced development cycles

Your Profile

• Hands-on experience with troubleshooting, issue tracking, and root cause analysis of complex electronic products
• Soldering and Desoldering of SMD, BGA, through-hole components
• Proficiency in Altium or similar PCB design tools
• Proficiency is using electronic tools like a multimeter, a power supply, and an oscilloscope.
• Proficiency in English, Spoken and written
• Willingness to travel as required
• Strong knowledge of electronics design principles
• Knowledge of actuators and sensors using robotics, familiarity with sensor integration (force/torque sensors, encoders, IMUs)