Business Analyst

JOB TITLE: Business Analyst JOB LOCATION: Springfield, MA (hybrid) WAGE RANGE :58 - 62 / hour must be W2 JOB NUMBER: JOB DESCRIPTION The Operations Project Management Office (OPMO) is seeking an experienced Business Consultant. In this highly visible role, you will report to the Director of Project Management and support projects led or supported from the Operations organization.

You will be responsible for coordinating, planning, and developing business analysis and requirements documentation that support a large-scale business project, as well as readiness initiatives, for implementing Salesforce across the Operations organization. This role requires extensive collaboration and communication across multiple business units within Operations and outside of Operations (technology teams, suppliers, procurement). Experience with Salesforce business and/or technical components is highly desirable.

As a Business Consultant, you will: Formulate and define business and/or systems scope and objectives based on both user needs and a good understanding of applicable industry requirements Devise or modify procedures to solve complex problems considering business and/or system limitations, operating time, and form of desired results Provide analysis of business and user needs, documentation of requirements, and translation into proper business and/or system requirements Guide and advise less-experienced Business Analysts.

Competent to work at the highest technical level of most phases of business and/or systems analysis while considering the business implications of the application of technology to the current and future business environment Accountable to drive escalation analysis and resolution on complex issues Ability to communicate difficult decisions timely, clearly, and accurately with internal and external colleagues Develop recommendations by applying critical thinking to conduct analysis and weigh risk Lead initiatives supporting business strategy and process improvement Identify gaps in processes/procedures and make recommendations for improvement Develop a strong network of resources/business partners across the organization and our vendor partners Facilitate and organize meetings with key stakeholders and business partners Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations.

Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.