Field Quality Engineer

We are recruiting for a Field Quality Engineer to join an established international automotive organisation, supporting quality assurance activities across the UK market.

This is a varied role focused on monitoring warranty claims, investigating product quality concerns and identifying opportunities to improve product reliability and customer satisfaction.

Working closely with UK field teams, dealerships and European quality teams, you will play an important role in identifying quality issues, supporting technical investigations and driving continuous improvement.

The successful candidate will have a strong technical background, excellent analytical and problem-solving skills and the ability to build effective working relationships with internal teams and external partners.

What’s in it for you?

• Work hours: Monday to Thursday - 9am to 5:30pm / Friday 9am - 3pm
• Salary: £38,000 to £40,000 plus lunch allowance
• Company car
• 22 days holiday, increasing with length of service, plus bank holidays

Other benefits following completion of probation:

• Enhanced Pension Contribution
• Life Assurance and Income Protection
• Private Medical

Field Quality Engineer Responsibilities:

• Carry out initial inspections and analysis of warranty claim parts to identify potential quality issues and product defects.
• Monitor dealer orders and warranty claim data using AMOS and QMS systems, identifying trends and areas of concern.
• Review GSW systems to identify and investigate cases of interest, with particular focus on 3-month and 12-month warranty claim performance.
• Liaise with European Quality teams, responding to technical enquiries, investigation requests and quality concerns in a timely manner.
• Conduct visits to Pre-Delivery Inspection (PDI) Centres to carry out inspections, investigate quality issues and support preventative repairs.
• Prepare accurate inspection reports, documenting findings, corrective actions and recommendations for improvement.
• Support UK field teams and dealership networks with quality-related investigations and technical enquiries.
• Assist with benchmarking activities, comparing product quality and identifying opportunities for continuous improvement.
• Work closely with internal departments and external partners to support quality standards and reduce warranty claims.

Field Quality Engineer Skills and Experience:

• Good general automotive knowledge with strong technical understanding of vehicle systems and components.
• Previous experience working with high-voltage electric vehicles would be advantageous.
• Strong analytical and problem-solving skills, with the ability to investigate technical issues and identify effective solutions.
• Self-motivated and proactive, with a practical, hands-on approach to work.
• Proficient in Microsoft Office applications, particularly Excel and PowerPoint.
• Ability to work independently and remotely with minimal supervision, managing workloads and priorities effectively.
• Excellent communication skills, with the confidence to liaise with multiple stakeholders at all levels.
• Strong interpersonal skills, with the ability to build and maintain positive relationships with customers, dealerships and internal teams.
• Flexible and adaptable approach, with a willingness to support changing business needs and priorities.