Customer Service - Vodafone Ireland

Corporate Client Executive | Armagh, United Kingdom | Hybrid | £12.71 per hour

We're hiring on behalf of a leading global customer experience innovator, renowned for its partnerships with major telecommunications brands and commitment to employee development. This organization offers a dynamic environment where customer service excellence is paramount and career growth is a priority. Join a team dedicated to supporting a well-known mobile network provider.

The Role

• Act as the primary point of contact for corporate customers, resolving account inquiries and issues via phone, chat, and email.
• Build strong relationships with clients and account managers to ensure profitable delivery of excellent customer experiences.
• Provide insights into customer accounts and suggest service enhancements.
• Manage daily, weekly, and monthly administrative tasks related to customer accounts.
• Prepare and deliver reports and analysis to customers to improve service.
• Liaise with internal departments to ensure comprehensive customer issue resolution.

What You'll Need

• Previous Service Management experience is essential.
• Educated to A-Level standard or equivalent, or experience working with clients in a B2B environment.
• High proficiency in Microsoft Excel.
• Excellent interpersonal skills with the ability to build rapport and trust.
• Clear, positive, and customer-focused communication skills.
• Strong time management skills and the ability to manage heavy workloads under pressure.

What's On Offer

• Genuine career progression opportunities through internal development programs.
• Performance recognition schemes and opportunities for advancement.
• 28 days' holiday inclusive of bank holidays, rising to 30.
• Discounted gym membership and a Sports & Social Scheme.

Apply via Haystack today!